Loxwood Medical Practice, Billingshurst: patient reviews and CQC rating
Loxwood Medical Practice is a GP practice in Billingshurst with 7,104 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2019. It has 3.6 full-time-equivalent qualified GPs, or 1,973 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Loxwood Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 99%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
76% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (87%). 116 patients answered the survey (response rate 38%).
| Survey question | Loxwood Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 93% | 78% | 77% |
| Easy to contact by phone | 76% | 55% | 57% |
| Easy to contact via the website | 73% | 59% | 58% |
| Easy to contact via the NHS App | 71% | 54% | 54% |
| Reception team helpful | 94% | 86% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 87% | 70% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
CQC's overall rating for Loxwood Medical Practice is Good, published in September 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,104 patients were registered at Loxwood Medical Practice in September 2026, up 2.3% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 1,973 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.1 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 6.1 |
| August 2024 | 3.9 | 4.9 |
| August 2025 | 3.7 | 3.7 |
| August 2026 | 3.6 | 4.7 |
From June 2026 to August 2026 the practice recorded 4,207 appointments a month, or 592 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 46% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Loxwood Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 592 | 521 | 510 |
| Face to face | 53% | 58% | 63% |
| Same day as booked | 46% | 45% | 45% |
| More than 28 days after booking | 12% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.4% against 1.2%), atrial fibrillation (3.4% against 2.2%) and cancer (5.6% against 3.8%). It has a lower share for serious mental illness (0.6% against 1.0%) and diabetes (6.2% against 7.9%). The practice's patients live in areas with an average deprivation score of 13.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.8 years for women and 82.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.4% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Cancer | All ages | 5.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.4% | 2.2% |
| Osteoporosis | 50+ yrs | 2.4% | 1.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.8% | 74.9% |
Loxwood Medical Practice, Farm Close, Loxwood, Billingshurst, RH14 0SU. Phone: 01403 752246. Website: www.loxwoodmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rudgwick Medical Centre | 4.9 km | 71% |
| Billingshurst Surgery | 7.2 km | 81% |
| Cranleigh Medical Practice | 7.8 km | 80% |
| Chiddingfold Surgery | 9.9 km | 97% |
| Petworth Surgery | 11.8 km | 82% |
- Petworth Surgery (82% overall experience good)
- Pulborough Medical Group (89% overall experience good)
- Riverbank Medical Centre (96% overall experience good)
How do patients rate Loxwood Medical Practice?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Loxwood Medical Practice as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Loxwood Medical Practice?
7,104 patients were registered in September 2026, up 2.3% on a year earlier.
What is Loxwood Medical Practice's CQC rating?
Good overall, published in September 2019.
How many GPs does Loxwood Medical Practice have?
3.6 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,973 patients per GP against 2,171 across England.
Are appointments at Loxwood Medical Practice face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Loxwood Medical Practice's phone number?
01403 752246.