Riverbank Medical Centre, Midhurst: patient reviews and CQC rating
Riverbank Medical Centre is a GP practice in Midhurst with 12,741 registered patients (September 2026). In the 2026 GP Patient Survey, 96% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 12.0 full-time-equivalent qualified GPs, or 1,062 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Riverbank Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 92%, above the England figure of 69%. Its result closest to England is the share who found it easy to contact the practice through its website: 59%, against 58% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
71% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (90%). 119 patients answered the survey (response rate 40%).
| Survey question | Riverbank Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 96% | 78% | 77% |
| Easy to contact by phone | 71% | 55% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 59% | 54% | 54% |
| Reception team helpful | 97% | 86% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 92% | 70% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 98% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 531 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Riverbank Medical Centre is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,741 patients were registered at Riverbank Medical Centre in September 2026, down 2.2% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 12.0 full-time-equivalent qualified GPs, there are 1,062 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.0 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.1 | 9.9 |
| August 2024 | 10.2 | 11.0 |
| August 2025 | 11.0 | 11.0 |
| August 2026 | 12.0 | 12.0 |
From June 2026 to August 2026 the practice recorded 10,370 appointments a month, or 814 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 47% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Riverbank Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 814 | 521 | 510 |
| Face to face | 48% | 58% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.5% against 2.2%), cancer (5.6% against 3.8%) and coronary heart disease (3.8% against 3.0%). It has a lower share for osteoporosis (0.4% against 1.2%), a learning disability (0.3% against 0.6%) and depression (9.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 14.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.1 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.2% | 15.2% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 3.5% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.2% | 74.9% |
Riverbank Medical Centre, Dodsley Lane, Easebourne, Midhurst, GU29 9AW. Phone: 01730 812121. Website: www.riverbankmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Petworth Surgery | 9.1 km | 82% |
| Haslemere Health Centre | 11.2 km | 93% |
| Grayshott Surgery | 13.0 km | 89% |
| The Grange Surgery | 14.3 km | 80% |
| Swan Medical Group | 14.5 km | 81% |
- Loxwood Medical Practice (93% overall experience good)
- Petworth Surgery (82% overall experience good)
- Pulborough Medical Group (89% overall experience good)
How do patients rate Riverbank Medical Centre?
In the 2026 GP Patient Survey, 96% of patients described their overall experience of Riverbank Medical Centre as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Riverbank Medical Centre?
12,741 patients were registered in September 2026, down 2.2% on a year earlier.
What is Riverbank Medical Centre's CQC rating?
Good overall, published in August 2016.
How many GPs does Riverbank Medical Centre have?
12.0 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,062 patients per GP against 2,171 across England.
Are appointments at Riverbank Medical Centre face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Riverbank Medical Centre's phone number?
01730 812121.