Swan Medical Group, Petersfield: patient reviews and CQC rating
Swan Medical Group is a GP practice in Petersfield with 36,921 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (Hampshire and Isle of Wight: 74%). The Care Quality Commission rates it Outstanding overall, in a report published in April 2020. It has 17.2 full-time-equivalent qualified GPs, or 2,151 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Swan Medical Group
Its best result against England is the share who said the healthcare professional was good at listening to them: 93%, above the England figure of 87%. Its weakest is the share who found it easy to contact the practice through its website: 43%, below the England figure of 58%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 3 practices in Petersfield with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (80%). 154 patients answered the survey (response rate 32%).
| Survey question | Swan Medical Group | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Overall experience good | 81% | 74% | 77% |
| Easy to contact by phone | 44% | 52% | 57% |
| Easy to contact via the website | 43% | 55% | 58% |
| Easy to contact via the NHS App | 45% | 51% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 72% | 70% | 73% |
| Wait for appointment about right | 74% | 65% | 69% |
| Listened to well | 93% | 87% | 87% |
| Treated with care and concern | 92% | 86% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Swan Medical Group is Outstanding, published in April 2020. 2 key questions are rated differently: Safe Good and Caring Good. Its previous overall rating was Good (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Outstanding |
36,921 patients were registered at Swan Medical Group in September 2026, down 1.3% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 17.2 full-time-equivalent qualified GPs, there are 2,151 patients per GP, close to the England figure of 2,171 and Hampshire and Isle of Wight's 2,039. The practice also has 15.0 nurses and 5.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 16.9 | 19.9 |
| August 2024 | 16.7 | 18.6 |
| August 2025 | 15.9 | 18.9 |
| August 2026 | 17.2 | 19.3 |
From June 2026 to August 2026 the practice recorded 25,138 appointments a month, or 681 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 50% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 15% of booked patients did not attend.
| Measure | Swan Medical Group | Hampshire and Isle of Wight | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 681 | 526 | 510 |
| Face to face | 33% | 58% | 63% |
| Same day as booked | 50% | 43% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 15% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), cancer (5.9% against 3.8%) and atrial fibrillation (3.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 10.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Cancer | All ages | 5.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Dementia | All ages | 1.5% | 0.8% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
Swan Medical Group, Swan Street, Petersfield, GU32 3AB. Phone: 01730 264011. Website: www.swansurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Grange Surgery | 0.4 km | 80% |
| Dr R G Crispin & Partners | 8.7 km | 81% |
| West Meon Surgery | 9.9 km | 95% |
| Horndean Surgery | 10.6 km | 88% |
| Rowlands Castle Surgery | 12.6 km | 94% |
How do patients rate Swan Medical Group?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Swan Medical Group as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Swan Medical Group?
36,921 patients were registered in September 2026, down 1.3% on a year earlier.
What is Swan Medical Group's CQC rating?
Outstanding overall, published in April 2020.
How many GPs does Swan Medical Group have?
17.2 full-time-equivalent qualified GPs (29 qualified GPs by headcount), which is 2,151 patients per GP against 2,171 across England.
Are appointments at Swan Medical Group face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Swan Medical Group's phone number?
01730 264011.