Pulborough Medical Group, Pulborough: patient reviews and CQC rating
Pulborough Medical Group is a GP practice in Pulborough with 13,445 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in March 2017. It has 7.4 full-time-equivalent qualified GPs, or 1,812 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pulborough Medical Group
Its best result against England is the share who found it easy to contact the practice through its website: 79%, above the England figure of 58%. Its result closest to England is the share who said the wait for their last appointment was about right: 72%, against 69% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
66% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (93%). 128 patients answered the survey (response rate 44%).
| Survey question | Pulborough Medical Group | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 66% | 55% | 57% |
| Easy to contact via the website | 79% | 59% | 58% |
| Easy to contact via the NHS App | 73% | 54% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 84% of 100 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pulborough Medical Group is Outstanding, published in March 2017. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
13,445 patients were registered at Pulborough Medical Group in September 2026, almost the same as a year earlier.
32% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 1,812 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.1 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.4 | 10.6 |
| August 2024 | 7.4 | 9.1 |
| August 2025 | 7.4 | 8.5 |
| August 2026 | 7.4 | 8.3 |
From June 2026 to August 2026 the practice recorded 8,053 appointments a month, or 599 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 44% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Pulborough Medical Group | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 599 | 521 | 510 |
| Face to face | 69% | 58% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.9% against 2.2%), cancer (6.5% against 3.8%) and stroke or TIA (2.7% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and epilepsy (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 12.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.7 years for women and 82.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Cancer | All ages | 6.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Atrial fibrillation | All ages | 3.9% | 2.2% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.9% | 74.9% |
Pulborough Medical Group, Pulborough Primary Care Centre, Spiro Close, Pulborough, RH20 1FG. Phone: 01798 872815. Website: www.pmgdoctors.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Glebe Surgery | 5.9 km | 92% |
| Petworth Surgery | 7.3 km | 82% |
| Billingshurst Surgery | 8.4 km | 81% |
| Loxwood Medical Practice | 12.4 km | 93% |
| Arundel Surgery | 12.7 km | 89% |
- Loxwood Medical Practice (93% overall experience good)
- Petworth Surgery (82% overall experience good)
- Riverbank Medical Centre (96% overall experience good)
How do patients rate Pulborough Medical Group?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Pulborough Medical Group as good, above the England figure of 77%. 66% found it easy to get through by phone.
How many patients are registered at Pulborough Medical Group?
13,445 patients were registered in September 2026, up 0.2% on a year earlier.
What is Pulborough Medical Group's CQC rating?
Outstanding overall, published in March 2017.
How many GPs does Pulborough Medical Group have?
7.4 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 1,812 patients per GP against 2,171 across England.
Are appointments at Pulborough Medical Group face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pulborough Medical Group's phone number?
01798 872815.