Arundel Surgery, Arundel: patient reviews and CQC rating
Arundel Surgery is a GP practice in Arundel with 6,696 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 2.3 full-time-equivalent qualified GPs, or 2,857 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Arundel Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
77% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (88%). 114 patients answered the survey (response rate 38%).
| Survey question | Arundel Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 77% | 55% | 57% |
| Easy to contact via the website | 72% | 59% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 217 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Arundel Surgery is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,696 patients were registered at Arundel Surgery in September 2026, up 1.6% on a year earlier (England: down 1.1%).
34% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 2,857 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.1 nurses and 7.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.0 | 3.0 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 3.0 |
From June 2026 to August 2026 the practice recorded 3,688 appointments a month, or 551 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 39% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Arundel Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 551 | 521 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 14% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.1% against 2.2%), palliative or supportive care needs (1.0% against 0.6%) and cancer (6.3% against 3.8%). It has a lower share for osteoporosis (0.3% against 1.2%). The practice's patients live in areas with an average deprivation score of 16.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.7 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.5% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Cancer | All ages | 6.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Atrial fibrillation | All ages | 4.1% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 84.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.0% | 74.9% |
Arundel Surgery, The Arundel Surgery, Green Lane Close, Arundel, BN18 9HG. Phone: 01903 882191.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Avisford Medical Group | 4.7 km | 74% |
| Park Surgery | 5.5 km | 77% |
| ACF Medical Group | 5.6 km | 66% |
| Westcourt Medical Centre | 5.9 km | 87% |
| The Croft Practice | 6.5 km | 68% |
- Avisford Medical Group (74% overall experience good)
- Bersted Green Surgery (71% overall experience good)
- Flansham Park Health Centre (70% overall experience good)
How do patients rate Arundel Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Arundel Surgery as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Arundel Surgery?
6,696 patients were registered in September 2026, up 1.6% on a year earlier.
What is Arundel Surgery's CQC rating?
Good overall, published in August 2018.
How many GPs does Arundel Surgery have?
2.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,857 patients per GP against 2,171 across England.
Are appointments at Arundel Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Arundel Surgery's phone number?
01903 882191.