ACF Medical Group, Littlehampton: patient reviews and CQC rating
ACF Medical Group is a GP practice in Littlehampton with 29,531 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 7.8 full-time-equivalent qualified GPs, or 3,805 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about ACF Medical Group
Its best result against England is the share who found it easy to contact the practice through its website: 62%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 4 practices in Littlehampton with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (70%). 91 patients answered the survey (response rate 25%).
| Survey question | ACF Medical Group | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 66% | 78% | 77% |
| Easy to contact by phone | 36% | 55% | 57% |
| Easy to contact via the website | 62% | 59% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 61% | 70% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 78% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 82% | 91% | 90% |
CQC's overall rating for ACF Medical Group is Good, published in September 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
29,531 patients were registered at ACF Medical Group in September 2026, up 81.2% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 7.8 full-time-equivalent qualified GPs, there are 3,805 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 7.2 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.6 | 10.8 |
| August 2024 | 6.6 | 8.8 |
| August 2025 | 6.8 | 8.7 |
| August 2026 | 7.8 | 11.6 |
From June 2026 to August 2026 the practice recorded 19,777 appointments a month, or 670 per 1,000 registered patients (England: 510). 42% were face to face (England: 63%). 57% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | ACF Medical Group | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 670 | 521 | 510 |
| Face to face | 42% | 58% | 63% |
| Same day as booked | 57% | 45% | 45% |
| More than 28 days after booking | 9% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), a learning disability (1.2% against 0.6%) and serious mental illness (1.7% against 1.0%). It has a lower share for osteoporosis (0.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 28.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.8% | 15.2% |
| Depression | 18+ yrs | 15.4% | 14.3% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 7.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Cancer | All ages | 3.9% | 3.8% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Palliative care | All ages | 1.5% | 0.6% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.6% | 74.9% |
ACF Medical Group, Fitzalan Medical Centre, Fitzalan Road, Littlehampton, BN17 5JR. Phone: 01903 735200. Website: www.fitzalanmedicalgroup.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Surgery | 0.5 km | 77% |
| Westcourt Medical Centre | 1.8 km | 87% |
| Willow Green Surgery | 3.4 km | 80% |
| Arundel Surgery | 5.6 km | 89% |
| Avisford Medical Group | 5.6 km | 74% |
How do patients rate ACF Medical Group?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of ACF Medical Group as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at ACF Medical Group?
29,531 patients were registered in September 2026, up 81.2% on a year earlier.
What is ACF Medical Group's CQC rating?
Good overall, published in September 2021.
How many GPs does ACF Medical Group have?
7.8 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 3,805 patients per GP against 2,171 across England.
Are appointments at ACF Medical Group face to face?
42% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is ACF Medical Group's phone number?
01903 735200.