Willow Green Surgery, Littlehampton: patient reviews and CQC rating
Willow Green Surgery is a GP practice in Littlehampton with 11,922 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 5.1 full-time-equivalent qualified GPs, or 2,317 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Willow Green Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 87%, against 90% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 4 practices in Littlehampton with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (79%). 103 patients answered the survey (response rate 38%).
| Survey question | Willow Green Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 73% | 55% | 57% |
| Easy to contact via the website | 65% | 59% | 58% |
| Easy to contact via the NHS App | 52% | 54% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for Willow Green Surgery is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,922 patients were registered at Willow Green Surgery in September 2026, up 2.6% on a year earlier (England: down 1.1%).
37% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 2,317 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.5 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 5.6 |
| August 2024 | 4.5 | 6.6 |
| August 2025 | 4.5 | 5.6 |
| August 2026 | 5.1 | 6.0 |
From June 2026 to August 2026 the practice recorded 10,170 appointments a month, or 853 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 50% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Willow Green Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 853 | 521 | 510 |
| Face to face | 49% | 58% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.3% against 1.2%), atrial fibrillation (4.9% against 2.2%) and cancer (7.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 14.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.7% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 9.2% | 6.6% |
| Cancer | All ages | 7.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Coronary heart disease | All ages | 5.3% | 3.0% |
| Atrial fibrillation | All ages | 4.9% | 2.2% |
| Osteoporosis | 50+ yrs | 3.3% | 1.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.4% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 82.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.5% | 74.9% |
Willow Green Surgery, Station Road, East Preston, Littlehampton, BN16 3AH. Phone: 01903 785152. Website: www.willowgreensurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Westcourt Medical Centre | 1.6 km | 87% |
| Park Surgery | 2.9 km | 77% |
| Barn Surgery | 3.1 km | 75% |
| ACF Medical Group | 3.4 km | 66% |
| Strand Medical | 5.6 km | 78% |
- Park Surgery (77% overall experience good)
- Westcourt Medical Centre (87% overall experience good)
How do patients rate Willow Green Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Willow Green Surgery as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at Willow Green Surgery?
11,922 patients were registered in September 2026, up 2.6% on a year earlier.
What is Willow Green Surgery's CQC rating?
Good overall, published in August 2018.
How many GPs does Willow Green Surgery have?
5.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,317 patients per GP against 2,171 across England.
Are appointments at Willow Green Surgery face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Willow Green Surgery's phone number?
01903 785152.