Arun Integrated Care (AIC) PCN Ltd: primary care network practices and patient survey
Arun Integrated Care (AIC) PCN Ltd is a primary care network of 3 GP practices with 35,840 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,279 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Arun Integrated Care (AIC) PCN Ltd with survey results, the share of patients describing their overall experience as good ranges from 77% at Park Surgery to 87% at Westcourt Medical Centre, with a median of 80% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Willow Green Surgery has the highest share finding it easy to get through by phone (73%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Westcourt Medical Centre | 12,683 | 87% | 53% | Good | 2,029 |
| Willow Green Surgery | 11,922 | 80% | 73% | Good | 2,317 |
| Park Surgery | 11,235 | 77% | 61% | Good | 2,596 |
Results for the network as a whole, from 287 responses, against Surrey and Sussex and England.
| Survey question | Arun Integrated Care (AIC) PCN Ltd | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 62% | 55% | 57% |
| Easy to contact via the website | 65% | 59% | 58% |
| Easy to contact via the NHS App | 45% | 54% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
There are 2,279 registered patients per full-time-equivalent qualified GP in Arun Integrated Care (AIC) PCN Ltd, close to England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 780 appointments a month per 1,000 patients (England: 510), 48% of them face to face. 52% of appointments took place on the day they were booked (England: 45%).
32% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.6% over the year (England: shrank 1.1%).
| Measure | Arun Integrated Care (AIC) PCN Ltd | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 2,279 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 780 | 521 | 510 |
| Face-to-face appointments | 48% | 58% | 63% |
| Same day as booked | 52% | 45% | 45% |
| Did not attend | 2% | 4% | 4% |
| Patients aged 65 or over | 32% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Arun Integrated Care (AIC) PCN Ltd is atrial fibrillation (4.1% against 2.2%), and the furthest below is serious mental illness (0.9% against 1.0%).
| Condition register | Age group | Arun Integrated Care (AIC) PCN Ltd (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 21.8% | 15.2% | 7,733 |
| Depression | 18+ yrs | 13.9% | 14.3% | 4,135 |
| Diabetes | 17+ yrs | 9.8% | 7.9% | 2,940 |
| Asthma | 6+ yrs | 8.7% | 6.6% | 2,963 |
| Cancer | All ages | 6.1% | 3.8% | 2,169 |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% | 1,719 |
| Coronary heart disease | All ages | 4.6% | 3.0% | 1,642 |
| Atrial fibrillation | All ages | 4.1% | 2.2% | 1,448 |
| Stroke and TIA | All ages | 2.8% | 1.9% | 988 |
| COPD | All ages | 2.4% | 1.9% | 856 |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% | 356 |
| Heart failure | All ages | 1.4% | 1.1% | 487 |
| Dementia | All ages | 1.2% | 0.8% | 441 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 286 |
| Serious mental illness | All ages | 0.9% | 1.0% | 312 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 258 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 264 |
| Palliative care | All ages | 0.7% | 0.6% | 261 |
| Learning disability | All ages | 0.6% | 0.6% | 204 |
- Bognor Coastal Alliance PCN (3 practices)
- Bognor Community Partnership PCN (2 practices)
- Coastal and South Downs PCN (2 practices)
- Regis Healthcare PCN (4 practices)
Which practices are in Arun Integrated Care (AIC) PCN Ltd?
Park Surgery, Westcourt Medical Centre and Willow Green Surgery.
How do patients rate Arun Integrated Care (AIC) PCN Ltd?
82% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Arun Integrated Care (AIC) PCN Ltd cover?
35,840 registered patients across 3 practices in September 2026.
How many patients per GP does Arun Integrated Care (AIC) PCN Ltd have?
2,279 per full-time-equivalent qualified GP, against 2,171 across England.