Regis Healthcare PCN: primary care network practices and patient survey
Regis Healthcare PCN is a primary care network of 4 GP practices with 44,470 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England. Its practices have 2,270 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Regis Healthcare PCN with survey results, the share of patients describing their overall experience as good ranges from 70% at Flansham Park Health Centre to 89% at Arundel Surgery, with a median of 73% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Arundel Surgery has the highest share finding it easy to get through by phone (77%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Arundel Surgery | 6,696 | 89% | 77% | Good | 2,857 |
| Avisford Medical Group | 12,338 | 74% | 41% | Good | 2,464 |
| Bersted Green Surgery | 12,741 | 71% | 46% | Good | 1,923 |
| Flansham Park Health Centre | 12,695 | 70% | 40% | Good | 2,262 |
Results for the network as a whole, from 465 responses, against Surrey and Sussex and England.
| Survey question | Regis Healthcare PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 74% | 78% | 77% |
| Easy to contact by phone | 47% | 55% | 57% |
| Easy to contact via the website | 60% | 59% | 58% |
| Easy to contact via the NHS App | 40% | 54% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
There are 2,270 registered patients per full-time-equivalent qualified GP in Regis Healthcare PCN, close to England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 579 appointments a month per 1,000 patients (England: 510), 71% of them face to face. 37% of appointments took place on the day they were booked (England: 45%).
30% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.6% over the year (England: shrank 1.1%).
| Measure | Regis Healthcare PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 2,270 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 579 | 521 | 510 |
| Face-to-face appointments | 71% | 58% | 63% |
| Same day as booked | 37% | 45% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 30% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Regis Healthcare PCN is atrial fibrillation (3.7% against 2.2%), and the furthest below is osteoporosis (0.7% against 1.2%).
| Condition register | Age group | Regis Healthcare PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 20.6% | 15.2% | 9,255 |
| Depression | 18+ yrs | 15.9% | 14.3% | 5,931 |
| Diabetes | 17+ yrs | 9.1% | 7.9% | 3,435 |
| Asthma | 6+ yrs | 7.6% | 6.6% | 3,261 |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% | 2,501 |
| Cancer | All ages | 5.7% | 3.8% | 2,546 |
| Coronary heart disease | All ages | 4.2% | 3.0% | 1,876 |
| Atrial fibrillation | All ages | 3.7% | 2.2% | 1,666 |
| Stroke and TIA | All ages | 2.7% | 1.9% | 1,190 |
| COPD | All ages | 2.2% | 1.9% | 1,008 |
| Heart failure | All ages | 1.3% | 1.1% | 574 |
| Dementia | All ages | 1.3% | 0.8% | 562 |
| Serious mental illness | All ages | 1.0% | 1.0% | 450 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 362 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 313 |
| Palliative care | All ages | 0.8% | 0.6% | 366 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 327 |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% | 152 |
| Learning disability | All ages | 0.6% | 0.6% | 267 |
- Arun Integrated Care (AIC) PCN Ltd (3 practices)
- Bognor Coastal Alliance PCN (3 practices)
- Bognor Community Partnership PCN (2 practices)
- Coastal and South Downs PCN (2 practices)
Which practices are in Regis Healthcare PCN?
Arundel Surgery, Avisford Medical Group, Bersted Green Surgery and Flansham Park Health Centre.
How do patients rate Regis Healthcare PCN?
74% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Regis Healthcare PCN cover?
44,470 registered patients across 4 practices in September 2026.
How many patients per GP does Regis Healthcare PCN have?
2,270 per full-time-equivalent qualified GP, against 2,171 across England.