Bersted Green Surgery, Bognor Regis: patient reviews and CQC rating
Bersted Green Surgery is a GP practice in Bognor Regis with 12,741 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in December 2018. It has 6.6 full-time-equivalent qualified GPs, or 1,923 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bersted Green Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 69%, against 58% across England. Its weakest is the share who described their last contact with the practice as good: 62%, below the England figure of 73%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 6 practices in Bognor Regis with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (75%). 98 patients answered the survey (response rate 24%).
| Survey question | Bersted Green Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 71% | 78% | 77% |
| Easy to contact by phone | 46% | 55% | 57% |
| Easy to contact via the website | 69% | 59% | 58% |
| Easy to contact via the NHS App | 47% | 54% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 87% | 94% | 93% |
| Needs met | 84% | 91% | 90% |
CQC's overall rating for Bersted Green Surgery is Good, published in December 2018. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,741 patients were registered at Bersted Green Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,923 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.1 nurses and 11.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 5.7 |
| August 2024 | 5.2 | 8.4 |
| August 2025 | 5.4 | 5.4 |
| August 2026 | 6.6 | 7.7 |
From June 2026 to August 2026 the practice recorded 7,009 appointments a month, or 550 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 33% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Bersted Green Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 550 | 521 | 510 |
| Face to face | 65% | 58% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 11% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.9% against 0.6%), peripheral arterial disease (0.9% against 0.6%) and depression (19.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 22.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.9% | 14.3% |
| High blood pressure | All ages | 18.5% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Palliative care | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.4% | 74.9% |
Bersted Green Surgery, 32 Durlston Drive, Bognor Regis, PO22 9TD. Phone: 01243 863022. Website: www.berstedgreensurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Maywood Health Care Centre | 1.5 km | 86% |
| Bognor Medical Centre | 1.6 km | 66% |
| West Meads Surgery | 1.8 km | 80% |
| Grove House Surgery | 3.1 km | 76% |
| Flansham Park Health Centre | 3.7 km | 70% |
- Arundel Surgery (89% overall experience good)
- Avisford Medical Group (74% overall experience good)
- Flansham Park Health Centre (70% overall experience good)
How do patients rate Bersted Green Surgery?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Bersted Green Surgery as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at Bersted Green Surgery?
12,741 patients were registered in September 2026, down 2.5% on a year earlier.
What is Bersted Green Surgery's CQC rating?
Good overall, published in December 2018.
How many GPs does Bersted Green Surgery have?
6.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,923 patients per GP against 2,171 across England.
Are appointments at Bersted Green Surgery face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bersted Green Surgery's phone number?
01243 863022.