West Meads Surgery, Bognor Regis: patient reviews and CQC rating
West Meads Surgery is a GP practice in Bognor Regis with 7,902 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 5.7 full-time-equivalent qualified GPs, or 1,393 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about West Meads Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 34%, below the England figure of 58%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 6 practices in Bognor Regis with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (84%). 104 patients answered the survey (response rate 29%).
| Survey question | West Meads Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 71% | 55% | 57% |
| Easy to contact via the website | 34% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 77% | 88% | 87% |
| Treated with care and concern | 76% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 81% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 65 responses rated the practice good or very good (England: 92%).
CQC's overall rating for West Meads Surgery is Good, published in July 2022. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,902 patients were registered at West Meads Surgery in September 2026, down 2.5% on a year earlier (England: down 1.1%).
32% of its patients are aged 65 or over, against 19% across England. With 5.7 full-time-equivalent qualified GPs, there are 1,393 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.5 nurses and 6.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 4.2 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 5.7 | 5.7 |
| August 2026 | 5.7 | 6.5 |
From June 2026 to August 2026 the practice recorded 7,516 appointments a month, or 951 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 49% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | West Meads Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 951 | 521 | 510 |
| Face to face | 57% | 58% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.8% against 0.8%), palliative or supportive care needs (1.4% against 0.6%) and stroke or TIA (3.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 18.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.9 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.7% | 15.2% |
| Depression | 18+ yrs | 20.1% | 14.3% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 10.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Coronary heart disease | All ages | 4.6% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 3.5% | 1.9% |
| COPD | All ages | 2.9% | 1.9% |
| Dementia | All ages | 2.8% | 0.8% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Palliative care | All ages | 1.4% | 0.6% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Learning disability | All ages | 1.1% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
West Meads Surgery, 2-8 The Precinct, West Meads, Bognor Regis, PO21 5SB. Phone: 01243 837980. Website: www.westmeadssurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Maywood Health Care Centre | 0.6 km | 86% |
| Grove House Surgery | 1.4 km | 76% |
| Bersted Green Surgery | 1.8 km | 71% |
| Bognor Medical Centre | 1.8 km | 66% |
| Flansham Park Health Centre | 5.1 km | 70% |
- Grove House Surgery (76% overall experience good)
- Maywood Health Care Centre (86% overall experience good)
How do patients rate West Meads Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of West Meads Surgery as good, against 77% across England. 71% found it easy to get through by phone.
How many patients are registered at West Meads Surgery?
7,902 patients were registered in September 2026, down 2.5% on a year earlier.
What is West Meads Surgery's CQC rating?
Good overall, published in July 2022.
How many GPs does West Meads Surgery have?
5.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,393 patients per GP against 2,171 across England.
Are appointments at West Meads Surgery face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is West Meads Surgery's phone number?
01243 837980.