Grove House Surgery, Bognor Regis: patient reviews and CQC rating
Grove House Surgery is a GP practice in Bognor Regis with 11,207 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 7.4 full-time-equivalent qualified GPs, or 1,507 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grove House Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 6 practices in Bognor Regis with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (81%). 104 patients answered the survey (response rate 39%).
| Survey question | Grove House Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 59% | 55% | 57% |
| Easy to contact via the website | 57% | 59% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 55% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 691 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grove House Surgery is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,207 patients were registered at Grove House Surgery in September 2026, up 1.0% on a year earlier (England: down 1.1%).
41% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 1,507 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.6 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 7.4 |
| August 2024 | 5.4 | 7.3 |
| August 2025 | 7.3 | 8.4 |
| August 2026 | 7.4 | 10.4 |
From June 2026 to August 2026 the practice recorded 7,256 appointments a month, or 647 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 32% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Grove House Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 647 | 521 | 510 |
| Face to face | 69% | 58% | 63% |
| Same day as booked | 32% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (5.6% against 2.2%), cancer (8.1% against 3.8%) and heart failure (2.3% against 1.1%). It has a lower share for chronic kidney disease (2.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 13.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.1 years for women and 80.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 22.4% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Diabetes | 17+ yrs | 11.1% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Cancer | All ages | 8.1% | 3.8% |
| Coronary heart disease | All ages | 5.6% | 3.0% |
| Atrial fibrillation | All ages | 5.6% | 2.2% |
| Stroke and TIA | All ages | 3.7% | 1.9% |
| COPD | All ages | 3.5% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Heart failure | All ages | 2.3% | 1.1% |
| Dementia | All ages | 1.5% | 0.8% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.3% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Peripheral arterial disease | All ages | 1.0% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
Grove House Surgery, 80 Pryors Lane, Rose Green, Bognor Regis, PO21 4JB. Phone: 01243 265222. Website: www.grovehouse-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West Meads Surgery | 1.4 km | 80% |
| Maywood Health Care Centre | 1.8 km | 86% |
| Bognor Medical Centre | 2.9 km | 66% |
| Bersted Green Surgery | 3.1 km | 71% |
| Flansham Park Health Centre | 6.4 km | 70% |
- Maywood Health Care Centre (86% overall experience good)
- West Meads Surgery (80% overall experience good)
How do patients rate Grove House Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Grove House Surgery as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Grove House Surgery?
11,207 patients were registered in September 2026, up 1.0% on a year earlier.
What is Grove House Surgery's CQC rating?
Good overall, published in September 2016.
How many GPs does Grove House Surgery have?
7.4 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,507 patients per GP against 2,171 across England.
Are appointments at Grove House Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grove House Surgery's phone number?
01243 265222.