Westcourt Medical Centre, Littlehampton: patient reviews and CQC rating
Westcourt Medical Centre is a GP practice in Littlehampton with 12,683 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 6.3 full-time-equivalent qualified GPs, or 2,029 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westcourt Medical Centre
Its best result against England is the share who described their overall experience of the practice as good: 87%, above the England figure of 77%. Its weakest is the share who described their last contact with the practice as good: 67%, against 73% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 1st of the 4 practices in Littlehampton with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (75%). 80 patients answered the survey (response rate 30%).
| Survey question | Westcourt Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 53% | 55% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 204 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Westcourt Medical Centre is Good, published in October 2018. All 5 key questions are rated Good. Its previous overall rating was Outstanding (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,683 patients were registered at Westcourt Medical Centre in September 2026, down 1.3% on a year earlier (England: down 1.1%).
34% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 2,029 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.3 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 8.4 |
| August 2024 | 6.3 | 8.4 |
| August 2025 | 6.3 | 6.3 |
| August 2026 | 6.3 | 7.7 |
From June 2026 to August 2026 the practice recorded 6,595 appointments a month, or 520 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 33% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Westcourt Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 520 | 521 | 510 |
| Face to face | 74% | 58% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 13% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (4.2% against 2.2%), dementia (1.3% against 0.8%) and stroke or TIA (3.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 15.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 23.1% | 15.2% |
| Depression | 18+ yrs | 11.8% | 14.3% |
| Diabetes | 17+ yrs | 10.1% | 7.9% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.9% | 4.6% |
| Cancer | All ages | 5.8% | 3.8% |
| Coronary heart disease | All ages | 4.7% | 3.0% |
| Atrial fibrillation | All ages | 4.2% | 2.2% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| COPD | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Dementia | All ages | 1.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.3% | 74.9% |
Westcourt Medical Centre, 12 The Street, Rustington, Littlehampton, BN16 3NX. Phone: 01903 777000. Website: www.westcourtmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Surgery | 1.3 km | 77% |
| Willow Green Surgery | 1.6 km | 80% |
| ACF Medical Group | 1.8 km | 66% |
| Barn Surgery | 4.7 km | 75% |
| Arundel Surgery | 5.9 km | 89% |
- Park Surgery (77% overall experience good)
- Willow Green Surgery (80% overall experience good)
How do patients rate Westcourt Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Westcourt Medical Centre as good, above the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at Westcourt Medical Centre?
12,683 patients were registered in September 2026, down 1.3% on a year earlier.
What is Westcourt Medical Centre's CQC rating?
Good overall, published in October 2018.
How many GPs does Westcourt Medical Centre have?
6.3 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,029 patients per GP against 2,171 across England.
Are appointments at Westcourt Medical Centre face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westcourt Medical Centre's phone number?
01903 777000.