The Croft Practice, Chichester: patient reviews and CQC rating
The Croft Practice is a GP practice in Chichester with 13,939 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 5.2 full-time-equivalent qualified GPs, or 2,658 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Croft Practice
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 32%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 8th of the 8 practices in Chichester with 50 or more responses. 32% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (72%). 110 patients answered the survey (response rate 35%).
| Survey question | The Croft Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 68% | 78% | 77% |
| Easy to contact by phone | 32% | 55% | 57% |
| Easy to contact via the website | 75% | 59% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 46% | 70% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 295 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Croft Practice is Good, published in November 2022. One key question is rated differently: Well-led Requires Improvement. Its previous overall rating was Inadequate (January 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,939 patients were registered at The Croft Practice in September 2026, up 3.2% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,658 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.0 nurses and 6.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 2.7 |
| August 2024 | 4.1 | 4.1 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 5.2 | 5.2 |
From June 2026 to August 2026 the practice recorded 6,894 appointments a month, or 495 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 32% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Croft Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 495 | 521 | 510 |
| Face to face | 63% | 58% | 63% |
| Same day as booked | 32% | 45% | 45% |
| More than 28 days after booking | 15% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.9% against 1.2%), dementia (1.3% against 0.8%) and stroke or TIA (2.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 16.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.3% | 15.2% |
| Depression | 18+ yrs | 15.5% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.6% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 83.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.8% | 74.9% |
The Croft Practice, The Croft Surgery Barnham Road, Eastergate, Chichester, PO20 3RP. Phone: 01243 543240. Website: www.thecroft-practice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Avisford Medical Group | 3.7 km | 74% |
| Tangmere Medical Centre | 4.4 km | 83% |
| Bersted Green Surgery | 5.1 km | 71% |
| Flansham Park Health Centre | 5.5 km | 70% |
| Arundel Surgery | 6.5 km | 89% |
- Bognor Medical Centre (66% overall experience good)
How do patients rate The Croft Practice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of The Croft Practice as good, below the England figure of 77%. 32% found it easy to get through by phone.
How many patients are registered at The Croft Practice?
13,939 patients were registered in September 2026, up 3.2% on a year earlier.
What is The Croft Practice's CQC rating?
Good overall, published in November 2022.
How many GPs does The Croft Practice have?
5.2 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,658 patients per GP against 2,171 across England.
Are appointments at The Croft Practice face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Croft Practice's phone number?
01243 543240.