Parklands Surgery, Chichester: patient reviews and CQC rating
Parklands Surgery is a GP practice in Chichester with 10,027 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.7 full-time-equivalent qualified GPs, or 2,118 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parklands Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 69%, against 58% across England. Its weakest is the share who described their last contact with the practice as good: 69%, against 73% across England. With 107 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 3rd of the 8 practices in Chichester with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (65%). 107 patients answered the survey (response rate 33%).
| Survey question | Parklands Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 78% | 78% | 77% |
| Easy to contact by phone | 57% | 55% | 57% |
| Easy to contact via the website | 69% | 59% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 75% | 70% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 255 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Parklands Surgery is Good, published in March 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,027 patients were registered at Parklands Surgery in September 2026, down 5.6% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,118 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.3 nurses and 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 6.6 |
| August 2024 | 3.9 | 5.0 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 4.7 | 6.4 |
From June 2026 to August 2026 the practice recorded 4,567 appointments a month, or 455 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 20% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Parklands Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 455 | 521 | 510 |
| Face to face | 68% | 58% | 63% |
| Same day as booked | 20% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.8% against 1.2%), atrial fibrillation (3.0% against 2.2%) and stroke or TIA (2.4% against 1.9%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), chronic kidney disease (3.3% against 4.6%) and high blood pressure (11.5% against 15.2%). The practice's patients live in areas with an average deprivation score of 15.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.5% | 14.3% |
| High blood pressure | All ages | 11.5% | 15.2% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| COPD | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Parklands Surgery, The Parklands Surgery, 4 Parklands Road, Chichester, PO19 3DT. Phone: 01243 782819. Website: www.parklandssurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Langley House Surgery | 0.4 km | 88% |
| Cathedral Medical Group | 1.1 km | 74% |
| Lavant Road Surgery | 1.7 km | 69% |
| Tangmere Medical Centre | 5.0 km | 83% |
| Grove House Surgery | 8.0 km | 76% |
- Cathedral Medical Group (74% overall experience good)
- Langley House Surgery (88% overall experience good)
- Lavant Road Surgery (69% overall experience good)
- Selsey Medical Practice (75% overall experience good)
- Southbourne Surgery (67% overall experience good)
- Tangmere Medical Centre (83% overall experience good)
- Witterings Medical Centre (77% overall experience good)
How do patients rate Parklands Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Parklands Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Parklands Surgery?
10,027 patients were registered in September 2026, down 5.6% on a year earlier.
What is Parklands Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does Parklands Surgery have?
4.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,118 patients per GP against 2,171 across England.
Are appointments at Parklands Surgery face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parklands Surgery's phone number?
01243 782819.