Southbourne Surgery, Emsworth: patient reviews and CQC rating
Southbourne Surgery is a GP practice in Emsworth with 10,305 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 5.4 full-time-equivalent qualified GPs, or 1,905 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Southbourne Surgery
Its best result against England is the share who said their needs were met at their last appointment: 94%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 22%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
22% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (65%). 114 patients answered the survey (response rate 38%).
| Survey question | Southbourne Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 67% | 78% | 77% |
| Easy to contact by phone | 22% | 55% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 36% | 54% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 54% | 73% | 73% |
| Wait for appointment about right | 53% | 70% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 86% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 330 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Southbourne Surgery is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,305 patients were registered at Southbourne Surgery in September 2026, almost the same as a year earlier.
28% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 1,905 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.2 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 6.7 |
| August 2024 | 5.4 | 6.5 |
| August 2025 | 5.4 | 6.5 |
| August 2026 | 5.4 | 6.5 |
From June 2026 to August 2026 the practice recorded 5,057 appointments a month, or 491 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 41% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Southbourne Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 491 | 521 | 510 |
| Face to face | 62% | 58% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 15% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%), dementia (1.2% against 0.8%) and atrial fibrillation (3.2% against 2.2%). The practice's patients live in areas with an average deprivation score of 12.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Depression | 18+ yrs | 13.3% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Cancer | All ages | 4.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.3% | 74.9% |
Southbourne Surgery, 337 Main Road, Emsworth, PO10 8JH. Phone: 01243 388740. Website: www.southbournesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Emsworth Medical Practice | 2.4 km | 89% |
| The Homewell Practice | 5.3 km | 79% |
| The Bosmere Medical Practice | 6.2 km | 83% |
| Rowlands Castle Surgery | 6.5 km | 94% |
| Blossom Health | 7.0 km | 74% |
- Cathedral Medical Group (74% overall experience good)
- Langley House Surgery (88% overall experience good)
- Lavant Road Surgery (69% overall experience good)
- Parklands Surgery (78% overall experience good)
- Selsey Medical Practice (75% overall experience good)
- Tangmere Medical Centre (83% overall experience good)
- Witterings Medical Centre (77% overall experience good)
How do patients rate Southbourne Surgery?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Southbourne Surgery as good, below the England figure of 77%. 22% found it easy to get through by phone.
How many patients are registered at Southbourne Surgery?
10,305 patients were registered in September 2026, down 0.3% on a year earlier.
What is Southbourne Surgery's CQC rating?
Good overall, published in August 2016.
How many GPs does Southbourne Surgery have?
5.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,905 patients per GP against 2,171 across England.
Are appointments at Southbourne Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Southbourne Surgery's phone number?
01243 388740.