Cranleigh Medical Practice, Cranleigh: patient reviews and CQC rating
Cranleigh Medical Practice is a GP practice in Cranleigh with 17,797 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 7.3 full-time-equivalent qualified GPs, or 2,427 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cranleigh Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its result closest to England is the share who described their overall experience of the practice as good: 80%, against 77% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
76% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (75%). 106 patients answered the survey (response rate 31%).
| Survey question | Cranleigh Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 76% | 55% | 57% |
| Easy to contact via the website | 62% | 59% | 58% |
| Easy to contact via the NHS App | 66% | 54% | 54% |
| Reception team helpful | 92% | 86% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 85% | 70% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 99% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 757 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cranleigh Medical Practice is Good, published in October 2019. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,797 patients were registered at Cranleigh Medical Practice in September 2026, down 0.9% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 2,427 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.1 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.3 | 10.1 |
| August 2024 | 8.9 | 11.6 |
| August 2025 | 8.3 | 10.4 |
| August 2026 | 7.3 | 9.9 |
From June 2026 to August 2026 the practice recorded 12,768 appointments a month, or 717 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 54% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Cranleigh Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 717 | 521 | 510 |
| Face to face | 41% | 58% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.6% against 2.2%), cancer (5.6% against 3.8%) and chronic kidney disease (6.4% against 4.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), COPD (1.3% against 1.9%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.4 years for women and 84.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Cancer | All ages | 5.6% | 3.8% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.5% | 74.9% |
Cranleigh Medical Practice, 18 High Street, Cranleigh, GU6 8AE. Phone: 01483 273951. Website: www.cranleighmedicalpractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rudgwick Medical Centre | 6.2 km | 71% |
| Wonersh Surgery | 7.5 km | 92% |
| Loxwood Medical Practice | 7.8 km | 93% |
| Shere Surgery/Dispensary | 9.0 km | 95% |
| The Mill Medical Practice | 9.4 km | 84% |
- Binscombe Medical Centre (88% overall experience good)
- Springfield Surgery (74% overall experience good)
- The Mill Medical Practice (84% overall experience good)
- Wonersh Surgery (92% overall experience good)
How do patients rate Cranleigh Medical Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Cranleigh Medical Practice as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at Cranleigh Medical Practice?
17,797 patients were registered in September 2026, down 0.9% on a year earlier.
What is Cranleigh Medical Practice's CQC rating?
Good overall, published in October 2019.
How many GPs does Cranleigh Medical Practice have?
7.3 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,427 patients per GP against 2,171 across England.
Are appointments at Cranleigh Medical Practice face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cranleigh Medical Practice's phone number?
01483 273951.