The Mill Medical Practice, Godalming: patient reviews and CQC rating
The Mill Medical Practice is a GP practice in Godalming with 17,090 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in July 2016. It has 7.9 full-time-equivalent qualified GPs, or 2,166 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Mill Medical Practice
Its best result against England is the share who described their last contact with the practice as good: 88%, above the England figure of 73%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 90%, against 87% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 4 practices in Godalming with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (86%). 96 patients answered the survey (response rate 28%).
| Survey question | The Mill Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 70% | 55% | 57% |
| Easy to contact via the website | 63% | 59% | 58% |
| Easy to contact via the NHS App | 57% | 54% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 497 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Mill Medical Practice is Outstanding, published in July 2016. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
17,090 patients were registered at The Mill Medical Practice in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 7.9 full-time-equivalent qualified GPs, there are 2,166 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.7 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.4 | 12.6 |
| August 2024 | 9.8 | 11.9 |
| August 2025 | 9.0 | 9.0 |
| August 2026 | 7.9 | 10.0 |
From June 2026 to August 2026 the practice recorded 7,218 appointments a month, or 422 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 42% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Mill Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 422 | 521 | 510 |
| Face to face | 73% | 58% | 63% |
| Same day as booked | 42% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.9% against 1.2%), palliative or supportive care needs (0.8% against 0.6%) and dementia (1.1% against 0.8%). It has a lower share for peripheral arterial disease (0.2% against 0.6%), COPD (1.0% against 1.9%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 8.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.6% | 14.3% |
| High blood pressure | All ages | 15.1% | 15.2% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Cancer | All ages | 4.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Osteoporosis | 50+ yrs | 3.9% | 1.2% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| COPD | All ages | 1.0% | 1.9% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.1% | 74.9% |
The Mill Medical Practice, Catteshall Mill, Catteshall Road, Godalming, GU7 1JW. Phone: 01483 239903. Website: www.themillmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Binscombe Medical Centre | 1.9 km | 88% |
| Wonersh Surgery | 3.6 km | 92% |
| Dr. Wilks & Partners | 5.4 km | 93% |
| St Luke's Surgery | 5.7 km | 86% |
| Austen Road Surgery | 5.8 km | 95% |
- Binscombe Medical Centre (88% overall experience good)
- Cranleigh Medical Practice (80% overall experience good)
- Springfield Surgery (74% overall experience good)
- Wonersh Surgery (92% overall experience good)
How do patients rate The Mill Medical Practice?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of The Mill Medical Practice as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at The Mill Medical Practice?
17,090 patients were registered in September 2026, up 0.5% on a year earlier.
What is The Mill Medical Practice's CQC rating?
Outstanding overall, published in July 2016.
How many GPs does The Mill Medical Practice have?
7.9 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,166 patients per GP against 2,171 across England.
Are appointments at The Mill Medical Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Mill Medical Practice's phone number?
01483 239903.