The Village Surgery, Horsham: patient reviews and CQC rating
The Village Surgery is a GP practice in Horsham with 11,217 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 6.2 full-time-equivalent qualified GPs, or 1,801 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Village Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 42%, against 54% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 8 practices in Horsham with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (79%). 117 patients answered the survey (response rate 37%).
| Survey question | The Village Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 79% | 78% | 77% |
| Easy to contact by phone | 70% | 55% | 57% |
| Easy to contact via the website | 62% | 59% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 96% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 93 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Village Surgery is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,217 patients were registered at The Village Surgery in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,801 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.4 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 8.2 |
| August 2024 | 5.4 | 8.4 |
| August 2025 | 6.2 | 8.1 |
| August 2026 | 6.2 | 10.2 |
From June 2026 to August 2026 the practice recorded 5,619 appointments a month, or 501 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 50% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Village Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 501 | 521 | 510 |
| Face to face | 59% | 58% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 7.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.6 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.2% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.9% | 74.9% |
The Village Surgery, Southwater Health Centre, Station Road, Southwater, Horsham, RH13 9HQ. Phone: 01403 730016. Website: www.southwatersurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Riverside Medical Practice | 4.3 km | 70% |
| Orchard Surgery | 4.5 km | 87% |
| The Park Surgery | 4.8 km | 59% |
| The Courtyard Surgery | 4.9 km | 66% |
| Cowfold Medical Group | 6.6 km | 87% |
- Cowfold Medical Group (87% overall experience good)
- Rudgwick Medical Centre (71% overall experience good)
- The Courtyard Surgery (66% overall experience good)
How do patients rate The Village Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of The Village Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at The Village Surgery?
11,217 patients were registered in September 2026, down 0.4% on a year earlier.
What is The Village Surgery's CQC rating?
Good overall, published in April 2019.
How many GPs does The Village Surgery have?
6.2 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,801 patients per GP against 2,171 across England.
Are appointments at The Village Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Village Surgery's phone number?
01403 730016.