Meadows Surgery, Burgess Hill: patient reviews and CQC rating
Meadows Surgery is a GP practice in Burgess Hill with 10,972 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 5.4 full-time-equivalent qualified GPs, or 2,032 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Meadows Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 74%, above the England figure of 54%. Its result closest to England is the share who said the healthcare professional was good at listening to them: 87%, against 87% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 3 practices in Burgess Hill with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (90%). 90 patients answered the survey (response rate 29%).
| Survey question | Meadows Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 76% | 55% | 57% |
| Easy to contact via the website | 75% | 59% | 58% |
| Easy to contact via the NHS App | 74% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 86% | 70% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 387 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Meadows Surgery is Good, published in August 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,972 patients were registered at Meadows Surgery in September 2026, up 2.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,032 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.0 nurses and 3.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.0 | 7.0 |
| August 2024 | 5.3 | 5.3 |
| August 2025 | 5.3 | 5.3 |
| August 2026 | 5.4 | 7.3 |
From June 2026 to August 2026 the practice recorded 5,231 appointments a month, or 477 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 54% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Meadows Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 477 | 521 | 510 |
| Face to face | 60% | 58% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.6% against 4.6%), depression (19.0% against 14.3%) and asthma (8.2% against 6.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.0% | 14.3% |
| High blood pressure | All ages | 15.4% | 15.2% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.6% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.0% | 74.9% |
Meadows Surgery, Temple Grove, Gatehouse Lane, Burgess Hill, RH15 9XN. Phone: 01444 242860.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brow Medical Centre | 1.4 km | 87% |
| Silverdale Practice | 2.3 km | 78% |
| Mid Sussex Health Care | 3.6 km | 86% |
| Dolphins Practice | 4.9 km | 77% |
| Cuckfield Medical Practice | 5.4 km | 77% |
- Brow Medical Centre (87% overall experience good)
- Mid Sussex Health Care (86% overall experience good)
- Silverdale Practice (78% overall experience good)
How do patients rate Meadows Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Meadows Surgery as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Meadows Surgery?
10,972 patients were registered in September 2026, up 2.9% on a year earlier.
What is Meadows Surgery's CQC rating?
Good overall, published in August 2017.
How many GPs does Meadows Surgery have?
5.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,032 patients per GP against 2,171 across England.
Are appointments at Meadows Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Meadows Surgery's phone number?
01444 242860.