Brow Medical Centre, Burgess Hill: patient reviews and CQC rating
Brow Medical Centre is a GP practice in Burgess Hill with 7,792 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 5.3 full-time-equivalent qualified GPs, or 1,483 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brow Medical Centre
Its best result against England is the share who described their overall experience of the practice as good: 87%, above the England figure of 77%. Its weakest is the share who said they were treated with care and concern: 84%, against 86% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 3 practices in Burgess Hill with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (76%). 107 patients answered the survey (response rate 29%).
| Survey question | Brow Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 64% | 55% | 57% |
| Easy to contact via the website | 68% | 59% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 340 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brow Medical Centre is Good, published in March 2017. One key question is rated differently: Caring Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
7,792 patients were registered at Brow Medical Centre in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 1,483 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.5 nurses and 7.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 9.1 |
| August 2024 | 4.8 | 11.4 |
| August 2025 | 4.8 | 6.3 |
| August 2026 | 5.3 | 11.3 |
From June 2026 to August 2026 the practice recorded 8,146 appointments a month, or 1,045 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 54% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Brow Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,045 | 521 | 510 |
| Face to face | 37% | 58% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (5.5% against 1.2%), dementia (1.9% against 0.8%) and palliative or supportive care needs (1.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.3% | 14.3% |
| High blood pressure | All ages | 20.0% | 15.2% |
| Chronic kidney disease | 18+ yrs | 9.4% | 4.6% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 7.2% | 6.6% |
| Osteoporosis | 50+ yrs | 5.5% | 1.2% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Stroke and TIA | All ages | 3.3% | 1.9% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Dementia | All ages | 1.9% | 0.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Palliative care | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.9% | 0.6% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Brow Medical Centre, The Brow, Burgess Hill, RH15 9BS. Phone: 01444 246123.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Silverdale Practice | 1.0 km | 78% |
| Meadows Surgery | 1.4 km | 89% |
| Mid Sussex Health Care | 3.7 km | 86% |
| Dolphins Practice | 5.1 km | 77% |
| Newtons Practice | 5.5 km | 92% |
- Meadows Surgery (89% overall experience good)
- Mid Sussex Health Care (86% overall experience good)
- Silverdale Practice (78% overall experience good)
How do patients rate Brow Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Brow Medical Centre as good, above the England figure of 77%. 64% found it easy to get through by phone.
How many patients are registered at Brow Medical Centre?
7,792 patients were registered in September 2026, down 0.0% on a year earlier.
What is Brow Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Brow Medical Centre have?
5.3 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,483 patients per GP against 2,171 across England.
Are appointments at Brow Medical Centre face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brow Medical Centre's phone number?
01444 246123.