Silverdale Practice, Burgess Hill: patient reviews and CQC rating
Silverdale Practice is a GP practice in Burgess Hill with 13,675 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 5.0 full-time-equivalent qualified GPs, or 2,720 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Silverdale Practice
Its best result against England is the share who said the wait for their last appointment was about right: 84%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 56%, against 57% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 3rd of the 3 practices in Burgess Hill with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (72%). 120 patients answered the survey (response rate 36%).
| Survey question | Silverdale Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 78% | 78% | 77% |
| Easy to contact by phone | 56% | 55% | 57% |
| Easy to contact via the website | 69% | 59% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 86% | 86% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 355 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Silverdale Practice is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,675 patients were registered at Silverdale Practice in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 2,720 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.1 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 5.5 |
| August 2024 | 6.8 | 7.9 |
| August 2025 | 5.7 | 5.7 |
| August 2026 | 5.0 | 7.7 |
From June 2026 to August 2026 the practice recorded 9,054 appointments a month, or 662 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 64% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Silverdale Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 662 | 521 | 510 |
| Face to face | 45% | 58% | 63% |
| Same day as booked | 64% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (18.2% against 14.3%) and cancer (4.8% against 3.8%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), peripheral arterial disease (0.3% against 0.6%) and osteoporosis (0.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 8.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.2% | 14.3% |
| High blood pressure | All ages | 13.4% | 15.2% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 84.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.1% | 74.9% |
Silverdale Practice, 4 Silverdale Road, Burgess Hill, RH15 0EF. Phone: 01444 233450. Website: www.silverdalepractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brow Medical Centre | 1.0 km | 87% |
| Meadows Surgery | 2.3 km | 89% |
| Mid Sussex Health Care | 4.3 km | 86% |
| Dolphins Practice | 5.3 km | 77% |
| Newtons Practice | 5.5 km | 92% |
- Brow Medical Centre (87% overall experience good)
- Meadows Surgery (89% overall experience good)
- Mid Sussex Health Care (86% overall experience good)
How do patients rate Silverdale Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Silverdale Practice as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Silverdale Practice?
13,675 patients were registered in September 2026, up 0.5% on a year earlier.
What is Silverdale Practice's CQC rating?
Good overall, published in April 2017.
How many GPs does Silverdale Practice have?
5.0 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,720 patients per GP against 2,171 across England.
Are appointments at Silverdale Practice face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Silverdale Practice's phone number?
01444 233450.