Cuckfield Medical Practice, Haywards Heath: patient reviews and CQC rating
Cuckfield Medical Practice is a GP practice in Haywards Heath with 12,995 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 6.6 full-time-equivalent qualified GPs, or 1,981 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cuckfield Medical Practice
Its best result against England is the share who found it easy to contact the practice through its website: 67%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 6 practices in Haywards Heath with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (77%). 123 patients answered the survey (response rate 30%).
| Survey question | Cuckfield Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 77% | 78% | 77% |
| Easy to contact by phone | 64% | 55% | 57% |
| Easy to contact via the website | 67% | 59% | 58% |
| Easy to contact via the NHS App | 44% | 54% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 284 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cuckfield Medical Practice is Good, published in May 2019. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,995 patients were registered at Cuckfield Medical Practice in September 2026, up 0.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,981 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.3 nurses and 5.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 7.4 |
| August 2024 | 5.1 | 6.8 |
| August 2025 | 5.8 | 7.7 |
| August 2026 | 6.6 | 10.4 |
From June 2026 to August 2026 the practice recorded 7,111 appointments a month, or 547 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 55% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Cuckfield Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 547 | 521 | 510 |
| Face to face | 47% | 58% | 63% |
| Same day as booked | 55% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for COPD (1.1% against 1.9%) and diabetes (5.5% against 7.9%). The practice's patients live in areas with an average deprivation score of 9.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.0 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Diabetes | 17+ yrs | 5.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
Cuckfield Medical Practice, Glebe Road, Cuckfield, Haywards Heath, RH17 5BQ. Phone: 01444 458738. Website: www.cuckfieldmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dolphins Practice | 1.8 km | 77% |
| Newtons Practice | 2.5 km | 92% |
| Lindfield Medical Centre | 3.9 km | 80% |
| Northlands Wood Surgery | 4.1 km | 73% |
| Meadows Surgery | 5.4 km | 89% |
- Lindfield Medical Centre (80% overall experience good)
- Northlands Wood Surgery (73% overall experience good)
- Ouse Valley Practice (75% overall experience good)
How do patients rate Cuckfield Medical Practice?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Cuckfield Medical Practice as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Cuckfield Medical Practice?
12,995 patients were registered in September 2026, up 0.7% on a year earlier.
What is Cuckfield Medical Practice's CQC rating?
Good overall, published in May 2019.
How many GPs does Cuckfield Medical Practice have?
6.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,981 patients per GP against 2,171 across England.
Are appointments at Cuckfield Medical Practice face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cuckfield Medical Practice's phone number?
01444 458738.