Northlands Wood Surgery, Haywards Heath: patient reviews and CQC rating
Northlands Wood Surgery is a GP practice in Haywards Heath with 8,652 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 2.9 full-time-equivalent qualified GPs, or 2,956 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Northlands Wood Surgery
Its best result against England is the share who found the reception and administrative team helpful: 87%, against 85% across England. Its weakest is the share who found it easy to contact the practice through its website: 29%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 6 practices in Haywards Heath with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (74%). 104 patients answered the survey (response rate 30%).
| Survey question | Northlands Wood Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 49% | 55% | 57% |
| Easy to contact via the website | 29% | 59% | 58% |
| Easy to contact via the NHS App | 34% | 54% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 66% | 70% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 257 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Northlands Wood Surgery is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,652 patients were registered at Northlands Wood Surgery in September 2026, down 2.0% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,956 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.1 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 5.7 |
| August 2024 | 2.7 | 5.3 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.9 | 5.8 |
From June 2026 to August 2026 the practice recorded 3,199 appointments a month, or 370 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Northlands Wood Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 370 | 521 | 510 |
| Face to face | 73% | 58% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), COPD (0.9% against 1.9%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 8.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.2 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.4% | 14.3% |
| High blood pressure | All ages | 12.7% | 15.2% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| COPD | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Northlands Wood Surgery, 7 Walnut Park, Haywards Heath, RH16 3TG. Phone: 01444 458022. Website: www.northlandswoodpractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Newtons Practice | 1.7 km | 92% |
| Lindfield Medical Centre | 1.8 km | 80% |
| Dolphins Practice | 2.5 km | 77% |
| Cuckfield Medical Practice | 4.1 km | 77% |
| Silverdale Practice | 5.6 km | 78% |
- Cuckfield Medical Practice (77% overall experience good)
- Lindfield Medical Centre (80% overall experience good)
- Ouse Valley Practice (75% overall experience good)
How do patients rate Northlands Wood Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Northlands Wood Surgery as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Northlands Wood Surgery?
8,652 patients were registered in September 2026, down 2.0% on a year earlier.
What is Northlands Wood Surgery's CQC rating?
Good overall, published in March 2019.
How many GPs does Northlands Wood Surgery have?
2.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,956 patients per GP against 2,171 across England.
Are appointments at Northlands Wood Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Northlands Wood Surgery's phone number?
01444 458022.