Ouse Valley Practice, Haywards Heath: patient reviews and CQC rating
Ouse Valley Practice is a GP practice in Haywards Heath with 9,925 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 5.8 full-time-equivalent qualified GPs, or 1,705 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ouse Valley Practice
Its best result against England is the share who said the healthcare professional was good at listening to them: 93%, against 87% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 35%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 6 practices in Haywards Heath with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (76%). 87 patients answered the survey (response rate 25%).
| Survey question | Ouse Valley Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 75% | 78% | 77% |
| Easy to contact by phone | 43% | 55% | 57% |
| Easy to contact via the website | 43% | 59% | 58% |
| Easy to contact via the NHS App | 35% | 54% | 54% |
| Reception team helpful | 81% | 86% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 226 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ouse Valley Practice is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,925 patients were registered at Ouse Valley Practice in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 1,705 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.7 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 11.6 |
| August 2024 | 3.9 | 9.7 |
| August 2025 | 4.3 | 5.1 |
| August 2026 | 5.8 | 13.1 |
From June 2026 to August 2026 the practice recorded 5,846 appointments a month, or 589 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 43% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Ouse Valley Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 589 | 521 | 510 |
| Face to face | 87% | 58% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 8% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%) and dementia (1.2% against 0.8%). It has a lower share for osteoporosis (0.5% against 1.2%), a learning disability (0.3% against 0.6%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Depression | 18+ yrs | 11.7% | 14.3% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| COPD | All ages | 1.2% | 1.9% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.7% | 74.9% |
Ouse Valley Practice, Dumbledore Primary Care Centre, London Road, Handcross, Haywards Heath, RH17 6HB. Phone: 01444 405750. Website: www.ousevalleypractice.nhs.uk/.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Coachmans Medical Practice | 4.0 km | 76% |
| Southgate Medical Group | 4.7 km | 80% |
| Woodlands & Clerklands Partnership | 5.0 km | 85% |
| Bewbush Medical Centre | 5.1 km | 72% |
| Gossops Green Medical Centre | 5.3 km | 75% |
- Cuckfield Medical Practice (77% overall experience good)
- Lindfield Medical Centre (80% overall experience good)
- Northlands Wood Surgery (73% overall experience good)
How do patients rate Ouse Valley Practice?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Ouse Valley Practice as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Ouse Valley Practice?
9,925 patients were registered in September 2026, up 0.1% on a year earlier.
What is Ouse Valley Practice's CQC rating?
Good overall, published in February 2017.
How many GPs does Ouse Valley Practice have?
5.8 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,705 patients per GP against 2,171 across England.
Are appointments at Ouse Valley Practice face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ouse Valley Practice's phone number?
01444 405750.