Park and Orchard PCN: primary care network practices and patient survey
Park and Orchard PCN is a primary care network of 2 GP practices with 28,312 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,552 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Park and Orchard PCN with survey results, the share of patients describing their overall experience as good ranges from 59% at The Park Surgery to 87% at Orchard Surgery, with a median of 73% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. Orchard Surgery has the highest share finding it easy to get through by phone (70%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Orchard Surgery | 8,786 | 87% | 70% | Good | 2,854 |
| The Park Surgery | 19,526 | 59% | 30% | Requires improvement | 2,436 |
Results for the network as a whole, from 258 responses, against Surrey and Sussex and England.
| Survey question | Park and Orchard PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 68% | 78% | 77% |
| Easy to contact by phone | 42% | 55% | 57% |
| Easy to contact via the website | 48% | 59% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 79% | 86% | 85% |
| Last contact good | 60% | 73% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
There are 2,552 registered patients per full-time-equivalent qualified GP in Park and Orchard PCN, more than England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 629 appointments a month per 1,000 patients (England: 510), 43% of them face to face. 59% of appointments took place on the day they were booked (England: 45%).
25% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.1% over the year (England: shrank 1.1%).
| Measure | Park and Orchard PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 2,552 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 629 | 521 | 510 |
| Face-to-face appointments | 43% | 58% | 63% |
| Same day as booked | 59% | 45% | 45% |
| Did not attend | 1% | 4% | 4% |
| Patients aged 65 or over | 25% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Park and Orchard PCN is dementia (1.6% against 0.8%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Park and Orchard PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% | 4,942 |
| Depression | 18+ yrs | 10.2% | 14.3% | 2,412 |
| Asthma | 6+ yrs | 7.9% | 6.6% | 2,168 |
| Diabetes | 17+ yrs | 7.6% | 7.9% | 1,813 |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% | 1,689 |
| Cancer | All ages | 5.7% | 3.8% | 1,630 |
| Coronary heart disease | All ages | 3.8% | 3.0% | 1,092 |
| Atrial fibrillation | All ages | 3.6% | 2.2% | 1,038 |
| Stroke and TIA | All ages | 2.6% | 1.9% | 759 |
| Dementia | All ages | 1.6% | 0.8% | 468 |
| COPD | All ages | 1.6% | 1.9% | 465 |
| Heart failure | All ages | 1.2% | 1.1% | 357 |
| Serious mental illness | All ages | 1.1% | 1.0% | 308 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 251 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 207 |
| Learning disability | All ages | 0.7% | 0.6% | 192 |
| Palliative care | All ages | 0.6% | 0.6% | 163 |
| Peripheral arterial disease | All ages | 0.6% | 0.6% | 160 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 55 |
- Chanctonbury PCN (4 practices)
- Horsham Central PCN (2 practices)
- Horsham Collaborative PCN (4 practices)
- Rural North Chichester PCN (4 practices)
Which practices are in Park and Orchard PCN?
Orchard Surgery and The Park Surgery.
How do patients rate Park and Orchard PCN?
68% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Park and Orchard PCN cover?
28,312 registered patients across 2 practices in September 2026.
How many patients per GP does Park and Orchard PCN have?
2,552 per full-time-equivalent qualified GP, against 2,171 across England.