Kirkby Community Primary Care Centre, Nottingham: patient reviews and CQC rating

What patients say about Kirkby Community Primary Care Centre

Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 33%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.

On overall experience it is 56th of the 92 practices in Nottingham with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (74%). 108 patients answered the survey (response rate 21%).

In the Friends and Family Test for July 2026, 78% of 162 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Kirkby Community Primary Care Centre is Good, published in August 2022. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (December 2017).

7,157 patients were registered at Kirkby Community Primary Care Centre in September 2026, down 0.7% on a year earlier (England: down 1.1%).

12% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,617 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 2.0 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 3,552 appointments a month, or 496 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 33% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).

41% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), dementia (1.3% against 0.8%) and depression (20.2% against 14.3%). It has a lower share for heart failure (0.7% against 1.1%), atrial fibrillation (1.5% against 2.2%) and coronary heart disease (2.3% against 3.0%). The practice's patients live in areas with an average deprivation score of 26.6 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 81.8 years for women and 78.5 for men (England: 83.0 and 79.1).

90% of the practice's patients live in the NG17 postcode district, followed by NG15 (3%), NG16 (2%) and NG18 (2%). 93% live in Ashfield, the council area the practice is in.

Kirkby Community Primary Care Centre, Ashfield Health & Wellbeing Centre, Portland Street, Kirkby-in-Ashfield, Nottingham, NG17 7AE. Phone: 01623 434600. Website: www.operosehealth.co.uk.