The Health Care Complex, Nottingham: patient reviews and CQC rating
The Health Care Complex is a GP practice in Nottingham with 4,314 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Nottingham and Nottinghamshire: 74%). It has 1.6 full-time-equivalent qualified GPs, or 2,674 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Health Care Complex
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 51st of the 92 practices in Nottingham with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 17 points lower than in 2025 (91%). 106 patients answered the survey (response rate 23%).
| Survey question | The Health Care Complex | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 74% | 74% | 77% |
| Easy to contact by phone | 49% | 52% | 57% |
| Easy to contact via the website | 49% | 51% | 58% |
| Easy to contact via the NHS App | 44% | 50% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 71% | 69% | 73% |
| Wait for appointment about right | 77% | 67% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 90% | 85% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
4,314 patients were registered at The Health Care Complex in September 2026, down 1.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 2,674 patients per GP, more than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 0.6 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.9 | 0.9 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 2,104 appointments a month, or 488 per 1,000 registered patients (England: 510). 92% were face to face (England: 63%). 35% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | The Health Care Complex | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 488 | 566 | 510 |
| Face to face | 92% | 64% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 7% | 8% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (31.4% against 14.3%), chronic kidney disease (8.5% against 4.6%) and COPD (3.3% against 1.9%). It has a lower share for osteoporosis (0.2% against 1.2%). The practice's patients live in areas with an average deprivation score of 31.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.7 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 31.4% | 14.3% |
| High blood pressure | All ages | 16.1% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 8.5% | 4.6% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| COPD | All ages | 3.3% | 1.9% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.6% | 74.9% |
The Health Care Complex, 52 Lowmoor Road, Kirkby-in-ashfield, Nottingham, NG17 7BG. Phone: 01623 752312.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Family Medical Centre | 0.0 km | 86% |
| Lowmoor Road Surgery | 0.0 km | 87% |
| Kirkby Health Centre | 0.0 km | 90% |
| Kirkby Community Primary Care Centre | 0.3 km | 73% |
| Ashfield House - Annesley Woodhouse | 2.7 km | 83% |
- Ashfield House - Annesley Woodhouse (83% overall experience good)
- Family Medical Centre (86% overall experience good)
- Jacksdale Medical Centre (85% overall experience good)
- Kirkby Community Primary Care Centre (73% overall experience good)
- Kirkby Health Centre (90% overall experience good)
- Lowmoor Road Surgery (87% overall experience good)
- Selston Surgery (89% overall experience good)
How do patients rate The Health Care Complex?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of The Health Care Complex as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at The Health Care Complex?
4,314 patients were registered in September 2026, down 1.9% on a year earlier.
How many GPs does The Health Care Complex have?
1.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,674 patients per GP against 2,171 across England.
Are appointments at The Health Care Complex face to face?
92% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Health Care Complex's phone number?
01623 752312.