Kirkby Health Centre, Nottingham: patient reviews and CQC rating
Kirkby Health Centre is a GP practice in Nottingham with 4,026 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Nottingham and Nottinghamshire: 74%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 2.6 full-time-equivalent qualified GPs, or 1,541 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kirkby Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 87%, above the England figure of 54%. Its result closest to England is the share who said they were treated with care and concern: 86%, against 86% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 92 practices in Nottingham with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (89%). 100 patients answered the survey (response rate 26%).
| Survey question | Kirkby Health Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Overall experience good | 90% | 74% | 77% |
| Easy to contact by phone | 78% | 52% | 57% |
| Easy to contact via the website | 60% | 51% | 58% |
| Easy to contact via the NHS App | 87% | 50% | 54% |
| Reception team helpful | 97% | 83% | 85% |
| Last contact good | 90% | 69% | 73% |
| Wait for appointment about right | 72% | 67% | 69% |
| Listened to well | 92% | 86% | 87% |
| Treated with care and concern | 86% | 85% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 228 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kirkby Health Centre is Good, published in October 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,026 patients were registered at Kirkby Health Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 1,541 patients per GP, fewer than the England figure of 2,171 and Nottingham and Nottinghamshire's 2,235. The practice also has 1.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 2.8 | 4.7 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 2.6 | 2.6 |
From June 2026 to August 2026 the practice recorded 2,035 appointments a month, or 505 per 1,000 registered patients (England: 510). 100% were face to face (England: 63%). 32% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Kirkby Health Centre | Nottingham and Nottinghamshire | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 505 | 566 | 510 |
| Face to face | 100% | 64% | 63% |
| Same day as booked | 32% | 45% | 45% |
| More than 28 days after booking | 11% | 8% | 5% |
| Did not attend | 8% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.3% against 4.6%) and diabetes (10.3% against 7.9%). It has a lower share for osteoporosis (0.3% against 1.2%) and serious mental illness (0.5% against 1.0%). The practice's patients live in areas with an average deprivation score of 26.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 15.8% | 14.3% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.3% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 85.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Kirkby Health Centre, Health Centre, Lowmoor Road, Kirkby In Ashfield, Nottingham, NG17 7LG. Phone: 01623 752454. Website: www.healthcentrekirkbyinashfield.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Family Medical Centre | 0.0 km | 86% |
| Lowmoor Road Surgery | 0.0 km | 87% |
| The Health Care Complex | 0.0 km | 74% |
| Kirkby Community Primary Care Centre | 0.3 km | 73% |
| Ashfield House - Annesley Woodhouse | 2.8 km | 83% |
- Ashfield House - Annesley Woodhouse (83% overall experience good)
- Family Medical Centre (86% overall experience good)
- Jacksdale Medical Centre (85% overall experience good)
- Kirkby Community Primary Care Centre (73% overall experience good)
- Lowmoor Road Surgery (87% overall experience good)
- Selston Surgery (89% overall experience good)
- The Health Care Complex (74% overall experience good)
How do patients rate Kirkby Health Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Kirkby Health Centre as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Kirkby Health Centre?
4,026 patients were registered in September 2026, down 0.9% on a year earlier.
What is Kirkby Health Centre's CQC rating?
Good overall, published in October 2018.
How many GPs does Kirkby Health Centre have?
2.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,541 patients per GP against 2,171 across England.
Are appointments at Kirkby Health Centre face to face?
100% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kirkby Health Centre's phone number?
01623 752454.