Colney Hatch Lane Surgery, London: patient reviews and CQC rating
Colney Hatch Lane Surgery is a GP practice in London with 4,975 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 1.7 full-time-equivalent qualified GPs, or 2,961 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Colney Hatch Lane Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who described their last contact with the practice as good: 66%, against 73% across England. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 384th of the 648 practices in London with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (65%). 109 patients answered the survey (response rate 23%).
| Survey question | Colney Hatch Lane Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 76% | 75% | 77% |
| Easy to contact by phone | 56% | 62% | 57% |
| Easy to contact via the website | 65% | 57% | 58% |
| Easy to contact via the NHS App | 51% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 73% | 68% | 69% |
| Listened to well | 85% | 86% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
CQC's overall rating for Colney Hatch Lane Surgery is Good, published in April 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,975 patients were registered at Colney Hatch Lane Surgery in September 2026, down 1.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,961 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 1,892 appointments a month, or 380 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 47% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Colney Hatch Lane Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 380 | 469 | 510 |
| Face to face | 66% | 60% | 63% |
| Same day as booked | 47% | 48% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.4% against 0.6%) and serious mental illness (1.6% against 1.0%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.2% | 14.3% |
| High blood pressure | All ages | 13.3% | 15.2% |
| Diabetes | 17+ yrs | 8.7% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Learning disability | All ages | 1.4% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.8% | 74.9% |
Colney Hatch Lane Surgery, 192 Colney Hatch Lane, Muswell Hill, London, N10 1ET. Phone: 020 8883 5555.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rutland House Surgery | 0.7 km | 80% |
| Dr Nalliah Sivananthan | 0.7 km | 71% |
| The Muswell Hill Practice | 1.1 km | 89% |
| Friern Barnet Medical Centre | 1.5 km | 88% |
| Bounds Green Group Practice | 1.6 km | 76% |
- Brunswick Park Medical Centre (72% overall experience good)
- East Barnet Health Centre (66% overall experience good)
- East Finchley Medical Centre (55% overall experience good)
- Friern Barnet Medical Centre (88% overall experience good)
- Oakleigh Road Health Centre (74% overall experience good)
- Rosemary Surgery (69% overall experience good)
- St Andrews Medical Practice (63% overall experience good)
- The Speedwell Practice (78% overall experience good)
- The Village Surgery (86% overall experience good)
- Torrington Park Group Practice (79% overall experience good)
- Woodlands Medical Practice (69% overall experience good)
How do patients rate Colney Hatch Lane Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Colney Hatch Lane Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Colney Hatch Lane Surgery?
4,975 patients were registered in September 2026, down 1.1% on a year earlier.
What is Colney Hatch Lane Surgery's CQC rating?
Good overall, published in April 2018.
How many GPs does Colney Hatch Lane Surgery have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,961 patients per GP against 2,171 across England.
Are appointments at Colney Hatch Lane Surgery face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Colney Hatch Lane Surgery's phone number?
020 8883 5555.