Rutland House Surgery, London: patient reviews and CQC rating
Rutland House Surgery is a GP practice in London with 10,188 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2023. It has 6.2 full-time-equivalent qualified GPs, or 1,635 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Rutland House Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who found the reception and administrative team helpful: 79%, against 85% across England. With 128 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 295th of the 648 practices in London with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (73%). 128 patients answered the survey (response rate 25%).
| Survey question | Rutland House Surgery | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 57% | 62% | 57% |
| Easy to contact via the website | 65% | 57% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 79% | 83% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 67% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
CQC's overall rating for Rutland House Surgery is Good, published in September 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,188 patients were registered at Rutland House Surgery in September 2026, down 3.3% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,635 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.1 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 6.4 |
| August 2024 | 6.2 | 6.2 |
| August 2025 | 6.2 | 6.2 |
| August 2026 | 6.2 | 6.2 |
From June 2026 to August 2026 the practice recorded 6,773 appointments a month, or 665 per 1,000 registered patients (England: 510). 22% were face to face (England: 63%). 71% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Rutland House Surgery | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 665 | 469 | 510 |
| Face to face | 22% | 60% | 63% |
| Same day as booked | 71% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), peripheral arterial disease (0.3% against 0.6%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 15.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.5 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.1% | 14.3% |
| High blood pressure | All ages | 10.2% | 15.2% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Diabetes | 17+ yrs | 5.0% | 7.9% |
| Cancer | All ages | 4.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.2% | 74.9% |
Rutland House Surgery, 40 Colney Hatch Lane, London, N10 1DU. Phone: 020 8883 8214.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Muswell Hill Practice | 0.4 km | 89% |
| Colney Hatch Lane Surgery | 0.7 km | 76% |
| Dr Nalliah Sivananthan | 0.7 km | 71% |
| East Finchley Medical Centre | 1.5 km | 55% |
| Queenswood Medical Practice | 1.5 km | 86% |
- Highgate Group Practice (87% overall experience good)
- The Muswell Hill Practice (89% overall experience good)
- The Vale Practice (88% overall experience good)
How do patients rate Rutland House Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Rutland House Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Rutland House Surgery?
10,188 patients were registered in September 2026, down 3.3% on a year earlier.
What is Rutland House Surgery's CQC rating?
Good overall, published in September 2023.
How many GPs does Rutland House Surgery have?
6.2 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,635 patients per GP against 2,171 across England.
Are appointments at Rutland House Surgery face to face?
22% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Rutland House Surgery's phone number?
020 8883 8214.