The Vale Practice, London: patient reviews and CQC rating
The Vale Practice is a GP practice in London with 9,471 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 3.5 full-time-equivalent qualified GPs, or 2,722 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Vale Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 50%, against 58% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 86th of the 648 practices in London with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (79%). 93 patients answered the survey (response rate 21%).
| Survey question | The Vale Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 88% | 75% | 77% |
| Easy to contact by phone | 84% | 62% | 57% |
| Easy to contact via the website | 50% | 57% | 58% |
| Easy to contact via the NHS App | 48% | 54% | 54% |
| Reception team helpful | 92% | 83% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 93% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 46 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Vale Practice is Good, published in February 2024. All 5 key questions are rated Good. It held the same rating in the report before (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,471 patients were registered at The Vale Practice in September 2026, down 5.9% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,722 patients per GP, more than the England figure of 2,171 and West and North London's 2,497.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 3.7 |
| August 2024 | 3.2 | 3.8 |
| August 2025 | 4.4 | 5.2 |
| August 2026 | 3.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 3,068 appointments a month, or 324 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 73% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
82% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Vale Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 324 | 469 | 510 |
| Face to face | 74% | 60% | 63% |
| Same day as booked | 73% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.2% against 0.8%), palliative or supportive care needs (0.1% against 0.6%) and COPD (0.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 18.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.2 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.3% | 14.3% |
| High blood pressure | All ages | 6.9% | 15.2% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Diabetes | 17+ yrs | 2.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 1.5% | 4.6% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| COPD | All ages | 0.5% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
The Vale Practice, 50-66 Park Road, Crouch End, London, N8 8SU. Phone: 020 8347 3330. Website: www.valepractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Crouch Hall Road Surgery | 0.3 km | 82% |
| Dr Telesilla Gueret Wardle | 0.4 km | 87% |
| Queenswood Medical Practice | 0.4 km | 86% |
| The Rise Group Practice | 1.1 km | 83% |
| The Beaumont Practice | 1.1 km | 62% |
- Highgate Group Practice (87% overall experience good)
- Rutland House Surgery (80% overall experience good)
- The Muswell Hill Practice (89% overall experience good)
How do patients rate The Vale Practice?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of The Vale Practice as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at The Vale Practice?
9,471 patients were registered in September 2026, down 5.9% on a year earlier.
What is The Vale Practice's CQC rating?
Good overall, published in February 2024.
How many GPs does The Vale Practice have?
3.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,722 patients per GP against 2,171 across England.
Are appointments at The Vale Practice face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Vale Practice's phone number?
020 8347 3330.