The Muswell Hill Practice, London: patient reviews and CQC rating
The Muswell Hill Practice is a GP practice in London with 17,777 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Outstanding overall, in a report published in January 2024. It has 8.3 full-time-equivalent qualified GPs, or 2,153 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Muswell Hill Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 68th of the 648 practices in London with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (88%). 110 patients answered the survey (response rate 30%).
| Survey question | The Muswell Hill Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 89% | 75% | 77% |
| Easy to contact by phone | 88% | 62% | 57% |
| Easy to contact via the website | 63% | 57% | 58% |
| Easy to contact via the NHS App | 82% | 54% | 54% |
| Reception team helpful | 99% | 83% | 85% |
| Last contact good | 90% | 73% | 73% |
| Wait for appointment about right | 87% | 68% | 69% |
| Listened to well | 93% | 86% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
CQC's overall rating for The Muswell Hill Practice is Outstanding, published in January 2024. 3 key questions are rated differently: Safe Good, Responsive Good and Effective Good. Its previous overall rating was Good (August 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Good |
| Effective | Good |
17,777 patients were registered at The Muswell Hill Practice in September 2026, up 1.1% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 8.3 full-time-equivalent qualified GPs, there are 2,153 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 1.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.3 | 11.8 |
| August 2024 | 7.9 | 17.9 |
| August 2025 | 8.6 | 16.2 |
| August 2026 | 8.3 | 19.7 |
From June 2026 to August 2026 the practice recorded 6,838 appointments a month, or 385 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 55% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
80% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Muswell Hill Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 385 | 469 | 510 |
| Face to face | 69% | 60% | 63% |
| Same day as booked | 55% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.2% against 0.6%), COPD (0.6% against 1.9%) and diabetes (2.9% against 7.9%). The practice's patients live in areas with an average deprivation score of 10.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.3 years for women and 83.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.6% | 14.3% |
| High blood pressure | All ages | 8.8% | 15.2% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Diabetes | 17+ yrs | 2.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| COPD | All ages | 0.6% | 1.9% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
The Muswell Hill Practice, 54 Muswell Hill, London, N10 3ST. Phone: 020 8365 3303. Website: www.themuswellhillpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Rutland House Surgery | 0.4 km | 80% |
| Dr Nalliah Sivananthan | 0.9 km | 71% |
| Queenswood Medical Practice | 1.1 km | 86% |
| Colney Hatch Lane Surgery | 1.1 km | 76% |
| The Vale Practice | 1.5 km | 88% |
- Highgate Group Practice (87% overall experience good)
- Rutland House Surgery (80% overall experience good)
- The Vale Practice (88% overall experience good)
How do patients rate The Muswell Hill Practice?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of The Muswell Hill Practice as good, above the England figure of 77%. 88% found it easy to get through by phone.
How many patients are registered at The Muswell Hill Practice?
17,777 patients were registered in September 2026, up 1.1% on a year earlier.
What is The Muswell Hill Practice's CQC rating?
Outstanding overall, published in January 2024.
How many GPs does The Muswell Hill Practice have?
8.3 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 2,153 patients per GP against 2,171 across England.
Are appointments at The Muswell Hill Practice face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Muswell Hill Practice's phone number?
020 8365 3303.