The Billesdon Surgery, Leicester: patient reviews and CQC rating
The Billesdon Surgery is a GP practice in Leicester with 7,293 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in May 2018. It has 4.9 full-time-equivalent qualified GPs, or 1,494 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Billesdon Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 75%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 28%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 26th of the 79 practices in Leicester with 50 or more responses. 46% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (68%). 110 patients answered the survey (response rate 38%).
| Survey question | The Billesdon Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 77% | 73% | 77% |
| Easy to contact by phone | 46% | 51% | 57% |
| Easy to contact via the website | 28% | 51% | 58% |
| Easy to contact via the NHS App | 47% | 51% | 54% |
| Reception team helpful | 82% | 82% | 85% |
| Last contact good | 66% | 67% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 155 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Billesdon Surgery is Good, published in May 2018. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,293 patients were registered at The Billesdon Surgery in September 2026, down 1.2% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 1,494 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 1.6 nurses and 3.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 5.4 |
| August 2024 | 5.5 | 6.6 |
| August 2025 | 5.5 | 6.6 |
| August 2026 | 4.9 | 5.9 |
From June 2026 to August 2026 the practice recorded 2,797 appointments a month, or 384 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 24% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Billesdon Surgery | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 384 | 550 | 510 |
| Face to face | 76% | 72% | 63% |
| Same day as booked | 24% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for atrial fibrillation (3.3% against 2.2%), cancer (5.2% against 3.8%) and stroke or TIA (2.4% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%) and a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 11.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.9 years for women and 83.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 12.0% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.9% | 74.9% |
The Billesdon Surgery, 4 Market Place, Billesdon, Leicester, LE7 9AJ. Phone: 0116 259 6206. Website: www.billesdonsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Downing Drive Surgery | 8.4 km | 83% |
| Severn Surgery | 8.8 km | 61% |
| St Elizabeth's Medical Centre | 8.9 km | 80% |
| The Croft Medical Centre | 9.1 km | 64% |
| Hilltop Surgery | 9.4 km | 82% |
- South Leicestershire Medical Group (71% overall experience good)
How do patients rate The Billesdon Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of The Billesdon Surgery as good, against 77% across England. 46% found it easy to get through by phone.
How many patients are registered at The Billesdon Surgery?
7,293 patients were registered in September 2026, down 1.2% on a year earlier.
What is The Billesdon Surgery's CQC rating?
Good overall, published in May 2018.
How many GPs does The Billesdon Surgery have?
4.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,494 patients per GP against 2,171 across England.
Are appointments at The Billesdon Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Billesdon Surgery's phone number?
0116 259 6206.