Cross Counties PCN: primary care network practices and patient survey
Cross Counties PCN is a primary care network of 2 GP practices with 33,253 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England. Its practices have 2,150 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Cross Counties PCN with survey results, the share of patients describing their overall experience as good ranges from 71% at South Leicestershire Medical Group to 77% at The Billesdon Surgery, with a median of 74% (England: 77%). None differs from England by more than the survey's margin of error. The Billesdon Surgery has the highest share finding it easy to get through by phone (46%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| The Billesdon Surgery | 7,293 | 77% | 46% | Good | 1,494 |
| South Leicestershire Medical Group | 25,960 | 71% | 27% | Requires improvement | 2,452 |
Results for the network as a whole, from 220 responses, against Leicester, Leicestershire and Rutland and England.
| Survey question | Cross Counties PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 72% | 73% | 77% |
| Easy to contact by phone | 32% | 51% | 57% |
| Easy to contact via the website | 41% | 51% | 58% |
| Easy to contact via the NHS App | 43% | 51% | 54% |
| Reception team helpful | 80% | 82% | 85% |
| Last contact good | 70% | 67% | 73% |
| Wait for appointment about right | 66% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
There are 2,150 registered patients per full-time-equivalent qualified GP in Cross Counties PCN, close to England's 2,171 and Leicester, Leicestershire and Rutland's 2,308. Practices recorded 410 appointments a month per 1,000 patients (England: 510), 80% of them face to face. 21% of appointments took place on the day they were booked (England: 45%).
25% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.4% over the year (England: shrank 1.1%).
| Measure | Cross Counties PCN | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Patients per qualified GP | 2,150 | 2,308 | 2,171 |
| Appointments per 1,000 patients a month | 410 | 550 | 510 |
| Face-to-face appointments | 80% | 72% | 63% |
| Same day as booked | 21% | 41% | 45% |
| Did not attend | 4% | 4% | 4% |
| Patients aged 65 or over | 25% | 19% | 19% |
Relative to England, the register furthest above England's rate at practices in Cross Counties PCN is atrial fibrillation (3.0% against 2.2%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Cross Counties PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 18.3% | 15.2% | 5,976 |
| Depression | 18+ yrs | 12.8% | 14.3% | 3,365 |
| Asthma | 6+ yrs | 7.6% | 6.6% | 2,347 |
| Diabetes | 17+ yrs | 7.0% | 7.9% | 1,873 |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% | 1,568 |
| Cancer | All ages | 4.6% | 3.8% | 1,513 |
| Coronary heart disease | All ages | 3.0% | 3.0% | 997 |
| Atrial fibrillation | All ages | 3.0% | 2.2% | 987 |
| Stroke and TIA | All ages | 2.1% | 1.9% | 683 |
| COPD | All ages | 1.5% | 1.9% | 487 |
| Heart failure | All ages | 1.1% | 1.1% | 349 |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% | 246 |
| Dementia | All ages | 0.8% | 0.8% | 268 |
| Serious mental illness | All ages | 0.8% | 1.0% | 262 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 189 |
| Palliative care | All ages | 0.7% | 0.6% | 229 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 80 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 141 |
| Learning disability | All ages | 0.3% | 0.6% | 95 |
- Carillon PCN (5 practices)
- Fosseway PCN (4 practices)
- Leicester City & University PCN (3 practices)
- Market Harborough & Bosworth PCN (2 practices)
- North West Leicestershire PCN (12 practices)
- Rutland Health PCN (4 practices)
- South Blaby & Lutterworth PCN (5 practices)
- Watermead PCN (5 practices)
Which practices are in Cross Counties PCN?
South Leicestershire Medical Group and The Billesdon Surgery.
How do patients rate Cross Counties PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Cross Counties PCN cover?
33,253 registered patients across 2 practices in September 2026.
How many patients per GP does Cross Counties PCN have?
2,150 per full-time-equivalent qualified GP, against 2,171 across England.