Countesthorpe Health Centre, Leicester: patient reviews and CQC rating
Countesthorpe Health Centre is a GP practice in Leicester with 10,856 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 6.0 full-time-equivalent qualified GPs, or 1,817 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Countesthorpe Health Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 83%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 5th of the 79 practices in Leicester with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (86%). 106 patients answered the survey (response rate 36%).
| Survey question | Countesthorpe Health Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 90% | 73% | 77% |
| Easy to contact by phone | 65% | 51% | 57% |
| Easy to contact via the website | 80% | 51% | 58% |
| Easy to contact via the NHS App | 83% | 51% | 54% |
| Reception team helpful | 93% | 82% | 85% |
| Last contact good | 87% | 67% | 73% |
| Wait for appointment about right | 81% | 65% | 69% |
| Listened to well | 96% | 85% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 51 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Countesthorpe Health Centre is Good, published in December 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,856 patients were registered at Countesthorpe Health Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 1,817 patients per GP, fewer than the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 3.1 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.8 | 9.8 |
| August 2024 | 5.6 | 9.5 |
| August 2025 | 5.6 | 8.6 |
| August 2026 | 6.0 | 9.0 |
From June 2026 to August 2026 the practice recorded 7,946 appointments a month, or 732 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 49% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Countesthorpe Health Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 732 | 550 | 510 |
| Face to face | 55% | 72% | 63% |
| Same day as booked | 49% | 41% | 45% |
| More than 28 days after booking | 7% | 7% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), a learning disability (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.5 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 81.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.9% | 74.9% |
Countesthorpe Health Centre, Central Street, Countesthorpe, Leicester, LE8 5QJ. Phone: 0116 277 6336. Website: www.countesthorpehealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hazelmere Medical Centre | 2.8 km | 80% |
| South Wigston Health Centre | 2.9 km | 80% |
| Northfield Medical Centre | 3.1 km | 92% |
| Wigston Central Surgery | 3.5 km | 87% |
| Bushloe Surgery | 3.5 km | 88% |
- Dr Vipul Masharani (89% overall experience good)
- Hazelmere Medical Centre (80% overall experience good)
- Northfield Medical Centre (92% overall experience good)
- The Wycliffe Medical Practice (75% overall experience good)
How do patients rate Countesthorpe Health Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Countesthorpe Health Centre as good, above the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Countesthorpe Health Centre?
10,856 patients were registered in September 2026, down 0.9% on a year earlier.
What is Countesthorpe Health Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Countesthorpe Health Centre have?
6.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,817 patients per GP against 2,171 across England.
Are appointments at Countesthorpe Health Centre face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Countesthorpe Health Centre's phone number?
0116 277 6336.