Hazelmere Medical Centre, Leicester: patient reviews and CQC rating
Hazelmere Medical Centre is a GP practice in Leicester with 7,179 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Leicester, Leicestershire and Rutland: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 3.1 full-time-equivalent qualified GPs, or 2,331 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hazelmere Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 40%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 21st of the 79 practices in Leicester with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (85%). 105 patients answered the survey (response rate 31%).
| Survey question | Hazelmere Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Overall experience good | 80% | 73% | 77% |
| Easy to contact by phone | 57% | 51% | 57% |
| Easy to contact via the website | 40% | 51% | 58% |
| Easy to contact via the NHS App | 42% | 51% | 54% |
| Reception team helpful | 79% | 82% | 85% |
| Last contact good | 73% | 67% | 73% |
| Wait for appointment about right | 77% | 65% | 69% |
| Listened to well | 88% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
CQC's overall rating for Hazelmere Medical Centre is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,179 patients were registered at Hazelmere Medical Centre in September 2026, down 1.5% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,331 patients per GP, close to the England figure of 2,171 and Leicester, Leicestershire and Rutland's 2,308. The practice also has 1.1 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 6.6 |
| August 2024 | 3.7 | 6.3 |
| August 2025 | 3.7 | 6.5 |
| August 2026 | 3.1 | 6.2 |
From June 2026 to August 2026 the practice recorded 3,159 appointments a month, or 440 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 44% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hazelmere Medical Centre | Leicester, Leicestershire and Rutland | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 440 | 550 | 510 |
| Face to face | 82% | 72% | 63% |
| Same day as booked | 44% | 41% | 45% |
| More than 28 days after booking | 2% | 7% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%), depression (19.3% against 14.3%) and high blood pressure (18.9% against 15.2%). It has a lower share for osteoporosis (0.2% against 1.2%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 11.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.3% | 14.3% |
| High blood pressure | All ages | 18.9% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Palliative care | All ages | 1.4% | 0.6% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Hazelmere Medical Centre, 58 Lutterworth Road, Blaby, Leicester, LE8 4DN. Phone: 0116 277 1666. Website: www.hazelmeremc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Northfield Medical Centre | 0.3 km | 92% |
| The Hedges Medical Centre | 2.3 km | 74% |
| Dr G Singh, Sturdee Road Health & Wellbeing Centre | 2.3 km | 76% |
| South Wigston Health Centre | 2.4 km | 80% |
| Limes Medical Centre | 2.5 km | 86% |
- Countesthorpe Health Centre (90% overall experience good)
- Dr Vipul Masharani (89% overall experience good)
- Northfield Medical Centre (92% overall experience good)
- The Wycliffe Medical Practice (75% overall experience good)
How do patients rate Hazelmere Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Hazelmere Medical Centre as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Hazelmere Medical Centre?
7,179 patients were registered in September 2026, down 1.5% on a year earlier.
What is Hazelmere Medical Centre's CQC rating?
Good overall, published in June 2017.
How many GPs does Hazelmere Medical Centre have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,331 patients per GP against 2,171 across England.
Are appointments at Hazelmere Medical Centre face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hazelmere Medical Centre's phone number?
0116 277 1666.