Denmark Road Medical Centre, Bournemouth: patient reviews and CQC rating
Denmark Road Medical Centre is a GP practice in Bournemouth with 14,493 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2020. It has 6.0 full-time-equivalent qualified GPs, or 2,409 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Denmark Road Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 70%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 10th of the 16 practices in Bournemouth with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (65%). 83 patients answered the survey (response rate 21%).
| Survey question | Denmark Road Medical Centre | Dorset | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 58% | 63% | 57% |
| Easy to contact via the website | 70% | 65% | 58% |
| Easy to contact via the NHS App | 53% | 55% | 54% |
| Reception team helpful | 80% | 88% | 85% |
| Last contact good | 68% | 77% | 73% |
| Wait for appointment about right | 56% | 67% | 69% |
| Listened to well | 80% | 89% | 87% |
| Treated with care and concern | 78% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
In the Friends and Family Test for July 2026, 96% of 246 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Denmark Road Medical Centre is Good, published in January 2020. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,493 patients were registered at Denmark Road Medical Centre in September 2026, down 1.5% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 2,409 patients per GP, more than the England figure of 2,171 and Dorset's 1,904. The practice also has 5.2 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.8 | 4.0 |
| August 2024 | 2.7 | 3.8 |
| August 2025 | 4.3 | 4.3 |
| August 2026 | 6.0 | 7.1 |
From June 2026 to August 2026 the practice recorded 6,333 appointments a month, or 437 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 35% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Denmark Road Medical Centre | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 437 | 612 | 510 |
| Face to face | 57% | 63% | 63% |
| Same day as booked | 35% | 43% | 45% |
| More than 28 days after booking | 6% | 10% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.8% against 0.6%) and serious mental illness (1.3% against 1.0%). It has a lower share for dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 16.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
49% of the practice's patients live in the BH9 postcode district, followed by BH10 (25%), BH8 (10%) and BH3 (6%). 99% live in Bournemouth, Christchurch and Poole, the council area the practice is in.
Denmark Road Medical Centre, 37 Denmark Road, Winton, Bournemouth, BH9 1PB. Phone: 01202 521111. Website: www.denmarkroadmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bearwood Medical Centre | 0.9 km | 69% |
| Moordown Medical Centre | 1.0 km | 85% |
| St Alban's Medical Centre | 1.2 km | 93% |
| The Village Surgery | 1.6 km | 61% |
| James Fisher Medical Centre | 1.9 km | 79% |
- Crescent Providence Surgery (77% overall experience good)
- The Grove Surgery (81% overall experience good)
- The Marine and Oakridge Partnership (85% overall experience good)
- Woodlea House Surgery (82% overall experience good)
How do patients rate Denmark Road Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Denmark Road Medical Centre as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Denmark Road Medical Centre?
14,493 patients were registered in September 2026, down 1.5% on a year earlier.
What is Denmark Road Medical Centre's CQC rating?
Good overall, published in January 2020.
How many GPs does Denmark Road Medical Centre have?
6.0 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,409 patients per GP against 2,171 across England.
Are appointments at Denmark Road Medical Centre face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Denmark Road Medical Centre's phone number?
01202 521111.