The Village Surgery, Poole: patient reviews and CQC rating
The Village Surgery is a GP practice in Poole with 8,072 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 4.0 full-time-equivalent qualified GPs, or 2,018 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Village Surgery
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 54%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 47%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 9th of the 9 practices in Poole with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (61%). 103 patients answered the survey (response rate 23%).
| Survey question | The Village Surgery | Dorset | England |
|---|---|---|---|
| Overall experience good | 61% | 80% | 77% |
| Easy to contact by phone | 50% | 63% | 57% |
| Easy to contact via the website | 47% | 65% | 58% |
| Easy to contact via the NHS App | 54% | 55% | 54% |
| Reception team helpful | 75% | 88% | 85% |
| Last contact good | 59% | 77% | 73% |
| Wait for appointment about right | 47% | 67% | 69% |
| Listened to well | 76% | 89% | 87% |
| Treated with care and concern | 74% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 83% | 92% | 90% |
In the Friends and Family Test for July 2026, 97% of 131 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Village Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,072 patients were registered at The Village Surgery in September 2026, down 7.2% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,018 patients per GP, close to the England figure of 2,171 and Dorset's 1,904. The practice also has 2.1 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 5.8 |
| August 2024 | 4.0 | 4.9 |
| August 2025 | 4.7 | 5.6 |
| August 2026 | 4.0 | 4.9 |
From June 2026 to August 2026 the practice recorded 3,621 appointments a month, or 449 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 38% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Village Surgery | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 449 | 612 | 510 |
| Face to face | 53% | 63% | 63% |
| Same day as booked | 38% | 43% | 45% |
| More than 28 days after booking | 10% | 10% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a lower share of patients for chronic kidney disease (2.7% against 4.6%). The practice's patients live in areas with an average deprivation score of 16.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.0 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% |
| Depression | 18+ yrs | 12.4% | 14.3% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.6% | 74.9% |
26% of the practice's patients live in the BH12 postcode district, followed by BH10 (20%), BH9 (15%) and BH11 (11%). 99% live in Bournemouth, Christchurch and Poole, the council area the practice is in.
The Village Surgery, Gillett Road, Talbot Village, Poole, BH12 5BF. Phone: 01202 525252. Website: www.villagesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bearwood Medical Centre | 1.2 km | 69% |
| Talbot Medical Centre | 1.2 km | 70% |
| Denmark Road Medical Centre | 1.6 km | 73% |
| Westbourne Medical Centre | 2.0 km | 73% |
| Moordown Medical Centre | 2.3 km | 85% |
- Bearwood Medical Centre (69% overall experience good)
- Kinson Road Medical Centre (71% overall experience good)
- Talbot Medical Centre (70% overall experience good)
How do patients rate The Village Surgery?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of The Village Surgery as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at The Village Surgery?
8,072 patients were registered in September 2026, down 7.2% on a year earlier.
What is The Village Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does The Village Surgery have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,018 patients per GP against 2,171 across England.
Are appointments at The Village Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Village Surgery's phone number?
01202 525252.