The Rosemary Medical Centre, Poole: patient reviews and CQC rating
The Rosemary Medical Centre is a GP practice in Poole with 9,305 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 5.0 full-time-equivalent qualified GPs, or 1,861 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Rosemary Medical Centre
Its best result against England is the share who said the healthcare professional was good at listening to them: 94%, against 87% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 35%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 6th of the 9 practices in Poole with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (84%). 100 patients answered the survey (response rate 27%).
| Survey question | The Rosemary Medical Centre | Dorset | England |
|---|---|---|---|
| Overall experience good | 82% | 80% | 77% |
| Easy to contact by phone | 48% | 63% | 57% |
| Easy to contact via the website | 53% | 65% | 58% |
| Easy to contact via the NHS App | 35% | 55% | 54% |
| Reception team helpful | 86% | 88% | 85% |
| Last contact good | 70% | 77% | 73% |
| Wait for appointment about right | 60% | 67% | 69% |
| Listened to well | 94% | 89% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 90% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 218 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Rosemary Medical Centre is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,305 patients were registered at The Rosemary Medical Centre in September 2026, down 1.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 1,861 patients per GP, fewer than the England figure of 2,171 and Dorset's 1,904. The practice also has 2.4 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 6.7 |
| August 2024 | 4.0 | 4.0 |
| August 2025 | 4.5 | 4.5 |
| August 2026 | 5.0 | 5.0 |
From June 2026 to August 2026 the practice recorded 8,787 appointments a month, or 944 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 65% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | The Rosemary Medical Centre | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 944 | 612 | 510 |
| Face to face | 60% | 63% | 63% |
| Same day as booked | 65% | 43% | 45% |
| More than 28 days after booking | 10% | 10% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), osteoporosis (2.0% against 1.2%) and heart failure (1.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 21.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.6% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.4% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Heart failure | All ages | 1.7% | 1.1% |
| Learning disability | All ages | 1.2% | 0.6% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.3% | 74.9% |
The Rosemary Medical Centre, 2 Rosemary Gardens, Parkstone, Poole, BH12 3HF. Phone: 0844 477 3101.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Canford Heath Group Practice | 1.2 km | 90% |
| Shore Medical | 1.3 km | 70% |
| Evergreen Oak Surgery | 1.9 km | 84% |
| Talbot Medical Centre | 2.9 km | 70% |
| Dr Newmans Surgery - The Newman Practice | 3.0 km | 91% |
- Dr Newmans Surgery - The Newman Practice (91% overall experience good)
- Evergreen Oak Surgery (84% overall experience good)
- Poole Town Surgery (83% overall experience good)
- The Adam Practice (71% overall experience good)
How do patients rate The Rosemary Medical Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of The Rosemary Medical Centre as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at The Rosemary Medical Centre?
9,305 patients were registered in September 2026, down 1.9% on a year earlier.
What is The Rosemary Medical Centre's CQC rating?
Good overall, published in April 2016.
How many GPs does The Rosemary Medical Centre have?
5.0 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,861 patients per GP against 2,171 across England.
Are appointments at The Rosemary Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Rosemary Medical Centre's phone number?
0844 477 3101.