Poole Town Surgery, Poole: patient reviews and CQC rating
Poole Town Surgery is a GP practice in Poole with 5,120 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 2.0 full-time-equivalent qualified GPs, or 2,560 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Poole Town Surgery
Its best result against England is the share who said they were treated with care and concern: 93%, above the England figure of 86%. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 9 practices in Poole with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (93%). 116 patients answered the survey (response rate 29%).
| Survey question | Poole Town Surgery | Dorset | England |
|---|---|---|---|
| Overall experience good | 83% | 80% | 77% |
| Easy to contact by phone | 57% | 63% | 57% |
| Easy to contact via the website | 49% | 65% | 58% |
| Easy to contact via the NHS App | 58% | 55% | 54% |
| Reception team helpful | 83% | 88% | 85% |
| Last contact good | 72% | 77% | 73% |
| Wait for appointment about right | 68% | 67% | 69% |
| Listened to well | 93% | 89% | 87% |
| Treated with care and concern | 93% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 96% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 85 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Poole Town Surgery is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,120 patients were registered at Poole Town Surgery in September 2026, down 2.6% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,560 patients per GP, more than the England figure of 2,171 and Dorset's 1,904. The practice also has 1.0 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 3.3 |
| August 2024 | 2.2 | 2.2 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,369 appointments a month, or 463 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 44% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Poole Town Surgery | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 463 | 612 | 510 |
| Face to face | 63% | 63% | 63% |
| Same day as booked | 44% | 43% | 45% |
| More than 28 days after booking | 3% | 10% | 5% |
| Did not attend | 4% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.2% against 1.1%), palliative or supportive care needs (1.1% against 0.6%) and osteoporosis (2.1% against 1.2%). The practice's patients live in areas with an average deprivation score of 18.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 11.7% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 7.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.6% | 1.9% |
| Heart failure | All ages | 2.2% | 1.1% |
| Osteoporosis | 50+ yrs | 2.1% | 1.2% |
| Dementia | All ages | 1.1% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
58% of the practice's patients live in the BH15 postcode district, followed by BH14 (14%), BH12 (12%) and BH17 (7%). 96% live in Bournemouth, Christchurch and Poole, the council area the practice is in.
Poole Town Surgery, 36 Parkstone Road, Poole, BH15 2PG. Phone: 01202 670111. Website: www.pooletownsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Newmans Surgery - The Newman Practice | 0.0 km | 91% |
| Evergreen Oak Surgery | 1.3 km | 84% |
| The Adam Practice | 2.5 km | 71% |
| Shore Medical | 2.5 km | 70% |
| Canford Heath Group Practice | 2.6 km | 90% |
- Dr Newmans Surgery - The Newman Practice (91% overall experience good)
- Evergreen Oak Surgery (84% overall experience good)
- The Adam Practice (71% overall experience good)
- The Rosemary Medical Centre (82% overall experience good)
How do patients rate Poole Town Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Poole Town Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Poole Town Surgery?
5,120 patients were registered in September 2026, down 2.6% on a year earlier.
What is Poole Town Surgery's CQC rating?
Good overall, published in March 2020.
How many GPs does Poole Town Surgery have?
2.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,560 patients per GP against 2,171 across England.
Are appointments at Poole Town Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Poole Town Surgery's phone number?
01202 670111.