Evergreen Oak Surgery, Poole: patient reviews and CQC rating
Evergreen Oak Surgery is a GP practice in Poole with 7,638 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 3.3 full-time-equivalent qualified GPs, or 2,348 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Evergreen Oak Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 73%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 9 practices in Poole with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (78%). 126 patients answered the survey (response rate 31%).
| Survey question | Evergreen Oak Surgery | Dorset | England |
|---|---|---|---|
| Overall experience good | 84% | 80% | 77% |
| Easy to contact by phone | 73% | 63% | 57% |
| Easy to contact via the website | 45% | 65% | 58% |
| Easy to contact via the NHS App | 61% | 55% | 54% |
| Reception team helpful | 92% | 88% | 85% |
| Last contact good | 82% | 77% | 73% |
| Wait for appointment about right | 71% | 67% | 69% |
| Listened to well | 89% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 89% | 92% | 90% |
In the Friends and Family Test for July 2026, 94% of 241 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Evergreen Oak Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,638 patients were registered at Evergreen Oak Surgery in September 2026, down 1.2% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,348 patients per GP, close to the England figure of 2,171 and Dorset's 1,904. The practice also has 1.4 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.3 | 4.3 |
| August 2024 | 3.3 | 4.7 |
| August 2025 | 3.3 | 4.3 |
| August 2026 | 3.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 3,203 appointments a month, or 419 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 42% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Evergreen Oak Surgery | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 419 | 612 | 510 |
| Face to face | 73% | 63% | 63% |
| Same day as booked | 42% | 43% | 45% |
| More than 28 days after booking | 5% | 10% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for asthma (8.1% against 6.6%). It has a lower share for depression (11.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 14.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.7% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Asthma | 6+ yrs | 8.1% | 6.6% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
38% of the practice's patients live in the BH14 postcode district, followed by BH17 (17%), BH15 (16%) and BH12 (13%). 96% live in Bournemouth, Christchurch and Poole, the council area the practice is in.
Evergreen Oak Surgery, 43 Commercial Road, Parkstone, Poole, BH14 0HU. Phone: 01202 747496. Website: www.evergreenoaksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shore Medical | 1.2 km | 70% |
| Dr Newmans Surgery - The Newman Practice | 1.3 km | 91% |
| Poole Town Surgery | 1.3 km | 83% |
| The Rosemary Medical Centre | 1.9 km | 82% |
| Canford Heath Group Practice | 2.1 km | 90% |
- Dr Newmans Surgery - The Newman Practice (91% overall experience good)
- Poole Town Surgery (83% overall experience good)
- The Adam Practice (71% overall experience good)
- The Rosemary Medical Centre (82% overall experience good)
How do patients rate Evergreen Oak Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Evergreen Oak Surgery as good, against 77% across England. 73% found it easy to get through by phone.
How many patients are registered at Evergreen Oak Surgery?
7,638 patients were registered in September 2026, down 1.2% on a year earlier.
What is Evergreen Oak Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Evergreen Oak Surgery have?
3.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,348 patients per GP against 2,171 across England.
Are appointments at Evergreen Oak Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Evergreen Oak Surgery's phone number?
01202 747496.