Shore Medical, Poole: patient reviews and CQC rating
Shore Medical is a GP practice in Poole with 58,361 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77% (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 27.9 full-time-equivalent qualified GPs, or 2,088 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shore Medical
Its best result against England is the share who found it easy to contact the practice through its website: 67%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 41%, below the England figure of 54%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 8th of the 9 practices in Poole with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (81%). 167 patients answered the survey (response rate 25%).
| Survey question | Shore Medical | Dorset | England |
|---|---|---|---|
| Overall experience good | 70% | 80% | 77% |
| Easy to contact by phone | 50% | 63% | 57% |
| Easy to contact via the website | 67% | 65% | 58% |
| Easy to contact via the NHS App | 41% | 55% | 54% |
| Reception team helpful | 77% | 88% | 85% |
| Last contact good | 66% | 77% | 73% |
| Wait for appointment about right | 74% | 67% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 91% | 92% | 90% |
In the Friends and Family Test for July 2026, 96% of 1,495 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shore Medical is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
58,361 patients were registered at Shore Medical in September 2026, down 0.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 27.9 full-time-equivalent qualified GPs, there are 2,088 patients per GP, close to the England figure of 2,171 and Dorset's 1,904. The practice also has 27.8 nurses and 26.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 26.3 | 35.6 |
| August 2024 | 27.1 | 37.0 |
| August 2025 | 29.8 | 36.6 |
| August 2026 | 27.9 | 31.8 |
From June 2026 to August 2026 the practice recorded 38,930 appointments a month, or 667 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 53% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Shore Medical | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 667 | 612 | 510 |
| Face to face | 48% | 63% | 63% |
| Same day as booked | 53% | 43% | 45% |
| More than 28 days after booking | 7% | 10% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.3% against 1.2%), palliative or supportive care needs (0.9% against 0.6%) and heart failure (1.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 16.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% |
| Depression | 18+ yrs | 13.8% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Osteoporosis | 50+ yrs | 3.3% | 1.2% |
| Atrial fibrillation | All ages | 3.0% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.8% | 1.1% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Dementia | All ages | 1.1% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
32% of the practice's patients live in the BH12 postcode district, followed by BH14 (30%), BH2 (9%) and BH13 (8%). 100% live in Bournemouth, Christchurch and Poole, the council area the practice is in.
Shore Medical, Mansfield Road, Poole, BH14 0DJ. Phone: 01202 741370. Website: www.shoremedical.co.uk/parkstonetowerpractice.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Evergreen Oak Surgery | 1.2 km | 84% |
| The Rosemary Medical Centre | 1.3 km | 82% |
| Canford Heath Group Practice | 2.1 km | 90% |
| Dr Newmans Surgery - The Newman Practice | 2.5 km | 91% |
| Poole Town Surgery | 2.5 km | 83% |
How do patients rate Shore Medical?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Shore Medical as good, below the England figure of 77%. 50% found it easy to get through by phone.
How many patients are registered at Shore Medical?
58,361 patients were registered in September 2026, down 0.5% on a year earlier.
What is Shore Medical's CQC rating?
Good overall, published in February 2017.
How many GPs does Shore Medical have?
27.9 full-time-equivalent qualified GPs (42 qualified GPs by headcount), which is 2,088 patients per GP against 2,171 across England.
Are appointments at Shore Medical face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shore Medical's phone number?
01202 741370.