Westbourne Medical Centre, Bournemouth: patient reviews and CQC rating
Westbourne Medical Centre is a GP practice in Bournemouth with 20,979 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 11.6 full-time-equivalent qualified GPs, or 1,803 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westbourne Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 67%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 11th of the 16 practices in Bournemouth with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (83%). 208 patients answered the survey (response rate 36%).
| Survey question | Westbourne Medical Centre | Dorset | England |
|---|---|---|---|
| Overall experience good | 73% | 80% | 77% |
| Easy to contact by phone | 57% | 63% | 57% |
| Easy to contact via the website | 67% | 65% | 58% |
| Easy to contact via the NHS App | 50% | 55% | 54% |
| Reception team helpful | 85% | 88% | 85% |
| Last contact good | 71% | 77% | 73% |
| Wait for appointment about right | 57% | 67% | 69% |
| Listened to well | 86% | 89% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 89% | 92% | 90% |
In the Friends and Family Test for July 2026, 89% of 19 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Westbourne Medical Centre is Good, published in May 2019. All 5 key questions are rated Good. It held the same rating in the report before (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,979 patients were registered at Westbourne Medical Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 11.6 full-time-equivalent qualified GPs, there are 1,803 patients per GP, fewer than the England figure of 2,171 and Dorset's 1,904. The practice also has 9.0 nurses and 7.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.0 | 12.5 |
| August 2024 | 9.6 | 13.4 |
| August 2025 | 10.7 | 11.7 |
| August 2026 | 11.6 | 13.8 |
From June 2026 to August 2026 the practice recorded 12,609 appointments a month, or 601 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 46% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Westbourne Medical Centre | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 601 | 612 | 510 |
| Face to face | 40% | 63% | 63% |
| Same day as booked | 46% | 43% | 45% |
| More than 28 days after booking | 11% | 10% | 5% |
| Did not attend | 2% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.3% against 1.2%), dementia (1.4% against 0.8%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for a learning disability (0.2% against 0.6%) and depression (11.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 15.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.7% | 15.2% |
| Depression | 18+ yrs | 11.3% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.6% | 2.2% |
| Stroke and TIA | All ages | 3.0% | 1.9% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Heart failure | All ages | 1.9% | 1.1% |
| COPD | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.6% | 74.9% |
36% of the practice's patients live in the BH4 postcode district, followed by BH13 (18%), BH12 (17%) and BH2 (13%). 99% live in Bournemouth, Christchurch and Poole, the council area the practice is in.
Westbourne Medical Centre, Milburn Road, Westbourne, Bournemouth, BH4 9HJ. Phone: 01202 752550. Website: www.westbournemedical.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Village Surgery | 2.0 km | 61% |
| Bearwood Medical Centre | 2.4 km | 69% |
| Shore Medical | 2.8 km | 70% |
| Talbot Medical Centre | 2.8 km | 70% |
| The Panton Practice | 2.9 km | 68% |
How do patients rate Westbourne Medical Centre?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Westbourne Medical Centre as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Westbourne Medical Centre?
20,979 patients were registered in September 2026, down 0.9% on a year earlier.
What is Westbourne Medical Centre's CQC rating?
Good overall, published in May 2019.
How many GPs does Westbourne Medical Centre have?
11.6 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 1,803 patients per GP against 2,171 across England.
Are appointments at Westbourne Medical Centre face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westbourne Medical Centre's phone number?
01202 752550.