Woodlea House Surgery, Bournemouth: patient reviews and CQC rating
Woodlea House Surgery is a GP practice in Bournemouth with 6,847 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 4.6 full-time-equivalent qualified GPs, or 1,504 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Woodlea House Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 72%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 60%, against 69% across England. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 16 practices in Bournemouth with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (71%). 104 patients answered the survey (response rate 25%).
| Survey question | Woodlea House Surgery | Dorset | England |
|---|---|---|---|
| Overall experience good | 82% | 80% | 77% |
| Easy to contact by phone | 61% | 63% | 57% |
| Easy to contact via the website | 72% | 65% | 58% |
| Easy to contact via the NHS App | 67% | 55% | 54% |
| Reception team helpful | 90% | 88% | 85% |
| Last contact good | 71% | 77% | 73% |
| Wait for appointment about right | 60% | 67% | 69% |
| Listened to well | 84% | 89% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 84% | 92% | 90% |
In the Friends and Family Test for July 2026, 95% of 214 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Woodlea House Surgery is Good, published in March 2020. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,847 patients were registered at Woodlea House Surgery in September 2026, up 1.3% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 1,504 patients per GP, fewer than the England figure of 2,171 and Dorset's 1,904. The practice also has 2.1 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 6.3 |
| August 2024 | 5.1 | 6.1 |
| August 2025 | 3.9 | 5.0 |
| August 2026 | 4.6 | 6.7 |
From June 2026 to August 2026 the practice recorded 4,087 appointments a month, or 597 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 36% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Woodlea House Surgery | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 597 | 612 | 510 |
| Face to face | 56% | 63% | 63% |
| Same day as booked | 36% | 43% | 45% |
| More than 28 days after booking | 8% | 10% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.0% against 0.6%), COPD (3.2% against 1.9%) and high blood pressure (21.7% against 15.2%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 24.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.7% | 15.2% |
| Depression | 18+ yrs | 12.7% | 14.3% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 8.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| COPD | All ages | 3.2% | 1.9% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.7% | 74.9% |
Woodlea House Surgery, 2a, Bradpole Road, Bournemouth, BH8 9NX. Phone: 01202 300903. Website: www.woodleahouse-surgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Littledown Surgery | 1.1 km | 91% |
| St Alban's Medical Centre | 1.6 km | 93% |
| James Fisher Medical Centre | 1.8 km | 79% |
| Moordown Medical Centre | 2.3 km | 85% |
| Denmark Road Medical Centre | 2.4 km | 73% |
- Crescent Providence Surgery (77% overall experience good)
- Denmark Road Medical Centre (73% overall experience good)
- The Grove Surgery (81% overall experience good)
- The Marine and Oakridge Partnership (85% overall experience good)
How do patients rate Woodlea House Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Woodlea House Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Woodlea House Surgery?
6,847 patients were registered in September 2026, up 1.3% on a year earlier.
What is Woodlea House Surgery's CQC rating?
Good overall, published in March 2020.
How many GPs does Woodlea House Surgery have?
4.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,504 patients per GP against 2,171 across England.
Are appointments at Woodlea House Surgery face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Woodlea House Surgery's phone number?
01202 300903.