Crescent Providence Surgery, Bournemouth: patient reviews and CQC rating
Crescent Providence Surgery is a GP practice in Bournemouth with 13,596 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Outstanding overall, in a report published in May 2018. It has 5.2 full-time-equivalent qualified GPs, or 2,598 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Crescent Providence Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who said their needs were met at their last appointment: 83%, below the England figure of 90%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 9th of the 16 practices in Bournemouth with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (68%). 104 patients answered the survey (response rate 16%).
| Survey question | Crescent Providence Surgery | Dorset | England |
|---|---|---|---|
| Overall experience good | 77% | 80% | 77% |
| Easy to contact by phone | 61% | 63% | 57% |
| Easy to contact via the website | 60% | 65% | 58% |
| Easy to contact via the NHS App | 65% | 55% | 54% |
| Reception team helpful | 87% | 88% | 85% |
| Last contact good | 76% | 77% | 73% |
| Wait for appointment about right | 74% | 67% | 69% |
| Listened to well | 85% | 89% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 94% | 93% |
| Needs met | 83% | 92% | 90% |
In the Friends and Family Test for July 2026, 92% of 287 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Crescent Providence Surgery is Outstanding, published in May 2018. 3 key questions are rated differently: Safe Good, Caring Good and Effective Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Effective | Good |
13,596 patients were registered at Crescent Providence Surgery in September 2026, down 5.5% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,598 patients per GP, more than the England figure of 2,171 and Dorset's 1,904. The practice also has 2.8 nurses and 8.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 8.0 |
| August 2024 | 5.0 | 13.1 |
| August 2025 | 5.0 | 19.1 |
| August 2026 | 5.2 | 14.6 |
From June 2026 to August 2026 the practice recorded 6,199 appointments a month, or 456 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 37% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Crescent Providence Surgery | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 456 | 612 | 510 |
| Face to face | 57% | 63% | 63% |
| Same day as booked | 37% | 43% | 45% |
| More than 28 days after booking | 7% | 10% | 5% |
| Did not attend | 5% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.1% against 1.0%) and COPD (2.4% against 1.9%). It has a lower share for osteoporosis (0.4% against 1.2%), chronic kidney disease (2.1% against 4.6%) and cancer (1.8% against 3.8%). The practice's patients live in areas with an average deprivation score of 31.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.0 years for women and 75.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.0% | 14.3% |
| High blood pressure | All ages | 9.9% | 15.2% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| COPD | All ages | 2.4% | 1.9% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Cancer | All ages | 1.8% | 3.8% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 43.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 60.8% | 74.9% |
57% of the practice's patients live in the BH1 postcode district, followed by BH5 (13%), BH8 (9%) and BH7 (6%). 98% live in Bournemouth, Christchurch and Poole, the council area the practice is in.
Crescent Providence Surgery, 12 Walpole Road, Boscombe, Bournemouth, BH1 4HA. Phone: 01202 395195. Website: www.providencesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shelley Manor & Holdenhurst Medical Centre | 0.8 km | 71% |
| The Panton Practice | 1.4 km | 68% |
| Littledown Surgery | 1.8 km | 91% |
| St Alban's Medical Centre | 2.0 km | 93% |
| Beaufort Road Surgery | 2.1 km | 81% |
- Denmark Road Medical Centre (73% overall experience good)
- The Grove Surgery (81% overall experience good)
- The Marine and Oakridge Partnership (85% overall experience good)
- Woodlea House Surgery (82% overall experience good)
How do patients rate Crescent Providence Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Crescent Providence Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Crescent Providence Surgery?
13,596 patients were registered in September 2026, down 5.5% on a year earlier.
What is Crescent Providence Surgery's CQC rating?
Outstanding overall, published in May 2018.
How many GPs does Crescent Providence Surgery have?
5.2 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,598 patients per GP against 2,171 across England.
Are appointments at Crescent Providence Surgery face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Crescent Providence Surgery's phone number?
01202 395195.