The Panton Practice, Bournemouth: patient reviews and CQC rating
The Panton Practice is a GP practice in Bournemouth with 16,594 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 5.0 full-time-equivalent qualified GPs, or 3,337 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Panton Practice
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 16th of the 16 practices in Bournemouth with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (60%). 102 patients answered the survey (response rate 19%).
| Survey question | The Panton Practice | Dorset | England |
|---|---|---|---|
| Overall experience good | 68% | 80% | 77% |
| Easy to contact by phone | 49% | 63% | 57% |
| Easy to contact via the website | 65% | 65% | 58% |
| Easy to contact via the NHS App | 54% | 55% | 54% |
| Reception team helpful | 78% | 88% | 85% |
| Last contact good | 67% | 77% | 73% |
| Wait for appointment about right | 53% | 67% | 69% |
| Listened to well | 73% | 89% | 87% |
| Treated with care and concern | 76% | 88% | 86% |
| Confidence and trust in the clinician | 89% | 94% | 93% |
| Needs met | 86% | 92% | 90% |
In the Friends and Family Test for July 2026, 91% of 188 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Panton Practice is Good, published in April 2019. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (June 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,594 patients were registered at The Panton Practice in September 2026, down 3.2% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 5.0 full-time-equivalent qualified GPs, there are 3,337 patients per GP, more than the England figure of 2,171 and Dorset's 1,904. The practice also has 4.5 nurses and 4.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 6.9 |
| August 2024 | 5.0 | 6.7 |
| August 2025 | 5.0 | 7.1 |
| August 2026 | 5.0 | 9.5 |
From June 2026 to August 2026 the practice recorded 6,576 appointments a month, or 396 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 69% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Panton Practice | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 396 | 612 | 510 |
| Face to face | 40% | 63% | 63% |
| Same day as booked | 69% | 43% | 45% |
| More than 28 days after booking | 4% | 10% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and COPD (0.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 23.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.7 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.4% | 14.3% |
| High blood pressure | All ages | 8.0% | 15.2% |
| Diabetes | 17+ yrs | 3.9% | 7.9% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 54.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.9% | 74.9% |
The Panton Practice, 14 Gervis Road, Bournemouth, BH1 3EG. Phone: 0844 477 3490. Website: www.thepantonpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Crescent Providence Surgery | 1.4 km | 77% |
| Shelley Manor & Holdenhurst Medical Centre | 2.0 km | 71% |
| St Alban's Medical Centre | 2.3 km | 93% |
| Bearwood Medical Centre | 2.4 km | 69% |
| Westbourne Medical Centre | 2.9 km | 73% |
- James Fisher Medical Centre (79% overall experience good)
- Moordown Medical Centre (85% overall experience good)
- St Alban's Medical Centre (93% overall experience good)
How do patients rate The Panton Practice?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of The Panton Practice as good, below the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at The Panton Practice?
16,594 patients were registered in September 2026, down 3.2% on a year earlier.
What is The Panton Practice's CQC rating?
Good overall, published in April 2019.
How many GPs does The Panton Practice have?
5.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,337 patients per GP against 2,171 across England.
Are appointments at The Panton Practice face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Panton Practice's phone number?
0844 477 3490.