St Alban's Medical Centre, Bournemouth: patient reviews and CQC rating
St Alban's Medical Centre is a GP practice in Bournemouth with 11,043 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 5.4 full-time-equivalent qualified GPs, or 2,030 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Alban's Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 7 are above England and 1 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 16 practices in Bournemouth with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (92%). 118 patients answered the survey (response rate 33%).
| Survey question | St Alban's Medical Centre | Dorset | England |
|---|---|---|---|
| Overall experience good | 93% | 80% | 77% |
| Easy to contact by phone | 79% | 63% | 57% |
| Easy to contact via the website | 36% | 65% | 58% |
| Easy to contact via the NHS App | 43% | 55% | 54% |
| Reception team helpful | 93% | 88% | 85% |
| Last contact good | 87% | 77% | 73% |
| Wait for appointment about right | 89% | 67% | 69% |
| Listened to well | 92% | 89% | 87% |
| Treated with care and concern | 91% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 97% | 92% | 90% |
In the Friends and Family Test for July 2026, 96% of 486 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Alban's Medical Centre is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,043 patients were registered at St Alban's Medical Centre in September 2026, down 2.2% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 2,030 patients per GP, close to the England figure of 2,171 and Dorset's 1,904. The practice also has 1.5 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 6.2 |
| August 2024 | 4.6 | 5.4 |
| August 2025 | 5.4 | 6.3 |
| August 2026 | 5.4 | 6.3 |
From June 2026 to August 2026 the practice recorded 6,707 appointments a month, or 607 per 1,000 registered patients (England: 510). 80% were face to face (England: 63%). 52% took place on the day they were booked and 8% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St Alban's Medical Centre | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 607 | 612 | 510 |
| Face to face | 80% | 63% | 63% |
| Same day as booked | 52% | 43% | 45% |
| More than 28 days after booking | 8% | 10% | 5% |
| Did not attend | 3% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for stroke or TIA (2.5% against 1.9%), heart failure (1.4% against 1.1%) and coronary heart disease (3.8% against 3.0%). It has a lower share for osteoporosis (0.4% against 1.2%) and epilepsy (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 15.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.0% | 14.3% |
| High blood pressure | All ages | 13.9% | 15.2% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Cancer | All ages | 4.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
47% of the practice's patients live in the BH8 postcode district, followed by BH9 (41%), BH3 (4%) and BH2 (2%). 100% live in Bournemouth, Christchurch and Poole, the council area the practice is in.
St Alban's Medical Centre, 26-28 St Albans Crescent, Charminster, Bournemouth, BH8 9EW. Phone: 01202 517333. Website: www.stalbansmc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Denmark Road Medical Centre | 1.2 km | 73% |
| Bearwood Medical Centre | 1.4 km | 69% |
| Woodlea House Surgery | 1.6 km | 82% |
| Moordown Medical Centre | 1.9 km | 85% |
| Littledown Surgery | 1.9 km | 91% |
- James Fisher Medical Centre (79% overall experience good)
- Moordown Medical Centre (85% overall experience good)
- The Panton Practice (68% overall experience good)
How do patients rate St Alban's Medical Centre?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of St Alban's Medical Centre as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at St Alban's Medical Centre?
11,043 patients were registered in September 2026, down 2.2% on a year earlier.
What is St Alban's Medical Centre's CQC rating?
Good overall, published in November 2019.
How many GPs does St Alban's Medical Centre have?
5.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,030 patients per GP against 2,171 across England.
Are appointments at St Alban's Medical Centre face to face?
80% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Alban's Medical Centre's phone number?
01202 517333.