Moordown Medical Centre, Bournemouth: patient reviews and CQC rating
Moordown Medical Centre is a GP practice in Bournemouth with 10,034 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 4.9 full-time-equivalent qualified GPs, or 2,034 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Moordown Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 81%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 16 practices in Bournemouth with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (86%). 107 patients answered the survey (response rate 31%).
| Survey question | Moordown Medical Centre | Dorset | England |
|---|---|---|---|
| Overall experience good | 85% | 80% | 77% |
| Easy to contact by phone | 80% | 63% | 57% |
| Easy to contact via the website | 80% | 65% | 58% |
| Easy to contact via the NHS App | 81% | 55% | 54% |
| Reception team helpful | 95% | 88% | 85% |
| Last contact good | 84% | 77% | 73% |
| Wait for appointment about right | 67% | 67% | 69% |
| Listened to well | 91% | 89% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 93% | 92% | 90% |
CQC's overall rating for Moordown Medical Centre is Good, published in March 2016. One key question is rated differently: Effective Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Outstanding |
10,034 patients were registered at Moordown Medical Centre in September 2026, down 0.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,034 patients per GP, close to the England figure of 2,171 and Dorset's 1,904. The practice also has 1.7 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.6 | 4.6 |
| August 2024 | 4.6 | 4.6 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 4.9 | 4.9 |
From June 2026 to August 2026 the practice recorded 5,916 appointments a month, or 590 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 67% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Moordown Medical Centre | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 590 | 612 | 510 |
| Face to face | 36% | 63% | 63% |
| Same day as booked | 67% | 43% | 45% |
| More than 28 days after booking | 5% | 10% | 5% |
| Did not attend | 1% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (2.2% against 1.1%), peripheral arterial disease (0.9% against 0.6%) and a learning disability (0.9% against 0.6%). It has a lower share for dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 12.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.8% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.1% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Heart failure | All ages | 2.2% | 1.1% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Learning disability | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.2% | 74.9% |
Moordown Medical Centre, 2a Redhill Crescent, Moordown, Bournemouth, BH9 2XF. Phone: 01202 974700. Website: www.moordownmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Denmark Road Medical Centre | 1.0 km | 73% |
| James Fisher Medical Centre | 1.1 km | 79% |
| St Alban's Medical Centre | 1.9 km | 93% |
| Bearwood Medical Centre | 2.0 km | 69% |
| Kinson Road Medical Centre | 2.3 km | 71% |
- James Fisher Medical Centre (79% overall experience good)
- St Alban's Medical Centre (93% overall experience good)
- The Panton Practice (68% overall experience good)
How do patients rate Moordown Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Moordown Medical Centre as good, against 77% across England. 80% found it easy to get through by phone.
How many patients are registered at Moordown Medical Centre?
10,034 patients were registered in September 2026, down 0.9% on a year earlier.
What is Moordown Medical Centre's CQC rating?
Good overall, published in March 2016.
How many GPs does Moordown Medical Centre have?
4.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,034 patients per GP against 2,171 across England.
Are appointments at Moordown Medical Centre face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Moordown Medical Centre's phone number?
01202 974700.