Shelley Manor & Holdenhurst Medical Centre, Bournemouth: patient reviews and CQC rating
Shelley Manor & Holdenhurst Medical Centre is a GP practice in Bournemouth with 25,926 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (Dorset: 80%). The Care Quality Commission rates it Good overall, in a report published in November 2021. It has 11.2 full-time-equivalent qualified GPs, or 2,315 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Shelley Manor & Holdenhurst Medical Centre
Its best result against England is the share who said the healthcare professional was good at listening to them: 90%, against 87% across England. Its weakest is the share who said their needs were met at their last appointment: 77%, below the England figure of 90%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 13th of the 16 practices in Bournemouth with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (69%). 94 patients answered the survey (response rate 19%).
| Survey question | Shelley Manor & Holdenhurst Medical Centre | Dorset | England |
|---|---|---|---|
| Overall experience good | 71% | 80% | 77% |
| Easy to contact by phone | 48% | 63% | 57% |
| Easy to contact via the website | 53% | 65% | 58% |
| Easy to contact via the NHS App | 52% | 55% | 54% |
| Reception team helpful | 84% | 88% | 85% |
| Last contact good | 73% | 77% | 73% |
| Wait for appointment about right | 67% | 67% | 69% |
| Listened to well | 90% | 89% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 77% | 92% | 90% |
In the Friends and Family Test for July 2026, 93% of 918 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Shelley Manor & Holdenhurst Medical Centre is Good, published in November 2021. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
25,926 patients were registered at Shelley Manor & Holdenhurst Medical Centre in September 2026, down 3.4% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 11.2 full-time-equivalent qualified GPs, there are 2,315 patients per GP, close to the England figure of 2,171 and Dorset's 1,904. The practice also has 3.8 nurses and 5.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.1 | 13.3 |
| August 2024 | 9.6 | 14.9 |
| August 2025 | 10.4 | 15.7 |
| August 2026 | 11.2 | 15.3 |
From June 2026 to August 2026 the practice recorded 9,087 appointments a month, or 350 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 36% took place on the day they were booked and 13% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Shelley Manor & Holdenhurst Medical Centre | Dorset | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 350 | 612 | 510 |
| Face to face | 86% | 63% | 63% |
| Same day as booked | 36% | 43% | 45% |
| More than 28 days after booking | 13% | 10% | 5% |
| Did not attend | 6% | 3% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), chronic kidney disease (2.9% against 4.6%) and atrial fibrillation (1.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 26.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.3% | 14.3% |
| High blood pressure | All ages | 11.1% | 15.2% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.3% | 1.9% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.7% | 74.9% |
39% of the practice's patients live in the BH1 postcode district, followed by BH5 (22%), BH8 (17%) and BH7 (8%). 100% live in Bournemouth, Christchurch and Poole, the council area the practice is in.
Shelley Manor & Holdenhurst Medical Centre, Beechwood Avenue, Bournemouth, BH5 1LX. Phone: 01202 309421. Website: www.shelleymanorsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Crescent Providence Surgery | 0.8 km | 77% |
| Beaufort Road Surgery | 1.5 km | 81% |
| Southbourne Surgery | 1.5 km | 94% |
| The Marine and Oakridge Partnership | 2.0 km | 85% |
| Littledown Surgery | 2.0 km | 91% |
- Beaufort Road Surgery (81% overall experience good)
- Littledown Surgery (91% overall experience good)
- Southbourne Surgery (94% overall experience good)
How do patients rate Shelley Manor & Holdenhurst Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Shelley Manor & Holdenhurst Medical Centre as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Shelley Manor & Holdenhurst Medical Centre?
25,926 patients were registered in September 2026, down 3.4% on a year earlier.
What is Shelley Manor & Holdenhurst Medical Centre's CQC rating?
Good overall, published in November 2021.
How many GPs does Shelley Manor & Holdenhurst Medical Centre have?
11.2 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 2,315 patients per GP against 2,171 across England.
Are appointments at Shelley Manor & Holdenhurst Medical Centre face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Shelley Manor & Holdenhurst Medical Centre's phone number?
01202 309421.